Server - High End Dining Concept

Server - High End Dining Concept

Position:
Server

Location:

Louisville, KY

Hours:

Part Time / Full Time

Hourly Pay Rate:
Starting at $16/hr (flat rate hourly position with opportunities for gratuities scheduled during the year)

Pay Frequency:
Weekly – Direct Deposit

• Generous Compensation & Benefits Package
• Health, Dental & Vision Insurance
• Company-Paid Life Insurance
• 401(k) Savings Plan
• Paid Time Off:
  Vacation, Holiday, Sick Time
• Employee Assistance Program (EAP)
• Career Growth Opportunities
• Various Employee Perks and Rewards

The Server/Guest Experience Ambassador reports to the Director of Dining Services and is responsible for providing a best‑in‑class dining experience to the residents, colleagues, and guests we serve by ensuring all are provided with exemplary service.

• Cascade a spirit of Hospitality in all dealings with customers, colleagues and guests.
• Lead service of food or beverages to residents and prepare or serve specialty diets and dishes as required.
• Engage with customers to obtain desired orders for food or beverages while possessing the ability to fully articulate the daily menu offerings.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Ensure customers are satisfied with all aspects of service. Communicate with direct supervisor on any customer service issues.
• Learn customer likes & dislikes to ensure that such requirements are satisfied.
• Build working knowledge of the Fullcount POS system.
• Assist with set‑up/breakdown of all scheduled meal periods.
• Stock service areas with supplies such as coffee, food, tableware, and linens as needed.
• Perform cleaning duties as assigned, including but not limited to sweeping and mopping floors, tidying up service station, clearing tables and taking out trash.
• May wash pots, pans, dishes, utensils, or other cooking equipment when needed.
• May assist in supporting culinary staff at numerous action stations as directed.
• Provide excellent customer service to include being attentive, approachable, greeting and thanking customers.
• May perform other duties and responsibilities as assigned.

The Server operates in a kitchen environment whereby employees may be exposed to and/or required to operate equipment, including but not limited to an oven, stove, dishwasher, slicer, coffee machine, steamer, mixer and chef’s knives. The team member is frequently exposed to heat, steam, fire and noise.

The employee may be required to sit, reach, bend, kneel, stoop, climb, and push, pull & lift items weighing 40 pounds or less. Employee may be required to stand for long periods of time. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

• High school diploma or equivalent
• Previous experience in food service
• Previous customer service experience

Seniority level:
Entry level

Employment type:

Full-time

Job function:
Management and Manufacturing

Industry: Food and Beverage Services

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