Validations Coordinator

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This range is provided by Kentucky Lottery Corporation. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$38,556.00/yr - $48,246.00/yr

Direct message the job poster from Kentucky Lottery Corporation

For over 30 years, the Kentucky Lottery has earned more than $7.2 billion for the Commonwealth of Kentucky. Our mission is fueling imagination and funding education for all Kentuckians. For nearly two decades, the largest chunk of proceeds – over $5 billion, has gone to funding programs to help Kentucky students stay home and attend college. We have continued to break records – earning over $1 billion in sales every fiscal year since ‘17 to continue to support these important programs.

As a company that was voted Best Places to Work for 5 consecutive years ), our team and company values are what makes the difference to college students all across Kentucky.

The Kentucky Lottery’s Core Values:

• Integrity – We do the right thing.
• Accountability – We are accountable to the Governor, the General Assembly, the people of the Commonwealth and to each other.
• Social Responsibility – We are a good corporate citizen, giving back to the community.
• Diversity, Equity & Inclusion – We value and respect our colleagues, our customers, and the communities we serve.
• Teamwork – We believe in collaboration and the strength of people coming together to achieve something great.
• Innovation – We embrace innovation, working to proactively see opportunities.
• Fun – We have fun at work and enjoy a positive work environment.

We want to make winners out of our players, retailers, college students and our employees. We are looking for the best talent to join our winning team.

JOB SUMMARY

The Validations Coordinator provides exemplary customer service and creates a positive experience for both players and retailers. Validates winning tickets and processes claim information. Generates payments for prizes won through the iLottery channel. Answers retailer and player questions or problems concerning instant and online products via telephone. Assists with resolving issues from customer service database transferred from third party vendor.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Validates winning tickets and processes claim information from walk-in customers and via telephone from cashing agents. Reconciles information from paper forms to computer inputs. Assists with tracking claim information by scanning documentation or filing paperwork.
• Processes large volume of mailed in tickets and works with KLC Security to reconstruct damaged tickets. Processes check payments for iLottery wins.
• Answers retailer and player questions or problems concerning validations/claims on scratch-off, draw, and iLottery products. Assists retailers with validation issues. Monitors and resolves issues from customer service database.
• Assists in accounts payable responsibilities, including processing invoices for payment and processing monthly procurement card (Pro Card) transactions.
• Maintains retention records for claims and associated paperwork handled by Validations Department. Maintains department inventory of paper stock and promotional items.
• Works as part of a team supporting Validations Coordinators within the department, as needed. Scheduling and assignments may be delegated by Lead Validations Coordinator.

Other Responsibilities

• Assists Sr. Manager of Retail Financial Operations on issuing checks for withheld funds to other government agencies.
• Performs other duties…