Retail Financial Operations Specialist

Job Summary

The Retail Financial Operations Specialist supports retail financial operations, including prize validations, accounts payable, retailer licensing, and billing for the Kentucky Lottery Corporation (KLC). Assists in the development of efficient and effective business processes to support players and retailers. Assists in maintaining compliance with state and federal reporting requirements for claims and retailer and vendor commissions. Helps verify retailers are properly licensed in accordance with applicable policies and procedures.

• Supports the Validation team by processing claim information, reconciling documentation, and responding to retailer/player inquiries related to scratch-off, draw, and iLottery products. Assists retailers with validation issues. Monitors and resolves issues from customer service database.
• Completes accounts payable (A/P) responsibilities as directed. Ensures invoices are approved, supported and coded appropriately. Processes monthly procurement card (Pro Card) transactions. Assists in analyzing and resolving problems or discrepancies with vendor payments.
• Supports retailer billing activities by monitoring the collection of past due accounts. Coordinates with Legal department and the Department of Revenue on collection efforts as needed. Enters necessary adjustments to retailer bills, ensuring adequate supporting documentation is maintained.
• Conducts research and responds to questions from third parties, retailers, and KLC employees regarding licensing procedures, polices, and other issues. Addresses billing inquiries from internal and external parties and provides requested reports.
• Supports the monitoring and flow of all paperwork concerning licensing and relicensing including Revenue Cabinet compliance, credit and security checks, and Secretary of State requirements.
• Works with Legal and Security Departments to monitor all lottery retailers for conformity to rules and regulations and applicable state laws. Initiates system setup of retailer accounts and coordinates installation and removal of lottery equipment with Sales Department and third parties. Continuously monitors retailer status (active, pending, inactive, and canceled).
• Assists in the development and updating of A/P, Validations, Licensing, and Billing policies and procedures, including business continuity action plans and processes. Organizes and prioritizes daily tasks in support of departmental goals.
• Supports and contributes to the success of both the A/P & Validations team and the Licensing & Billing team. Scheduling and assignments will be delegated by Senior Manager, Retail Financial Operations.

The Retail Financial Operations Specialist supports retail financial operations, including prize validations, accounts payable, retailer licensing, and billing for the Kentucky Lottery Corporation (KLC). Assists in the development of efficient and effective business processes to support players and retailers. Assists in maintaining compliance with state and federal reporting requirements for claims and retailer and vendor commissions. Helps verify retailers are properly licensed in accordance with applicable policies and procedures.

• Supports the Validation team by processing claim information, reconciling documentation, and responding to retailer/player inquiries related to scratch-off, draw, and iLottery products. Assists retailers with validation issues. Monitors and resolves issues from customer service database.
• Completes accounts payable (A/P) responsibilities as directed. Ensures invoices are approved, supported and coded appropriately. Processes monthly procurement card (Pro Card) transactions. Assists in analyzing and resolving problems or discrepancies with vendor payments.
• Supports retailer billing activities by monitoring the collection of past due accounts. Coordinates with Legal department and the Department of Revenue on collection efforts as needed. Enters necessary adjustments to retailer bills, ensuring adequate supporting documentation is maintained.
• Conducts research and responds to questions from third parties, retailers, and KLC employees regarding licensing procedures, polices, and other issues. Addresses billing inquiries from internal and external parties and provides requested reports.
• Supports the monitoring and flow of all paperwork concerning licensing and relicensing including Revenue Cabinet compliance, credit and security checks, and Secretary of State…