Account Manager

Overview

LGG INDUSTRIAL is a solutions‑driven national distributor of hoses, gaskets and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America.

Position:
Account Manager

Job Location:

Louisville, KY (Branham)

Job Type: Full‑Time

Status:
Exempt

The function of the Account Manager is to successfully develop and strengthen Branham Industrial/LGG Industrial relationships with customers, identifying needs and opportunities within and across product lines and provide value to customers while strengthening business results. Works as part of a collaborative team to drive sales by focusing on acquisition, development, retention and management of strategic customers in designated territories.

• Maintain 100% commitment to safety policies and procedures
• Promote and sell company products, systems, and services to new and existing customers
• Develop and manage a strategic and comprehensive territory plan to exceed targets for gross profit and sales
• Build and maintain strong relationships with new sales prospects, existing customers, and internal support personnel through consistent communication both onsite and virtual
• Collaborate with internal business partners to provide value‑added solutions that make a material impact for our customers while driving profitable revenue
• Partner with internal teams to maintain accurate data and efficiencies
• Provide consistent communication with customers to include business reviews, order status, pricing, on‑time delivery, etc.
• Occasional customer support after traditional business hours as appropriate
• Optimize CRM utilization for pipeline management and consistent call note activity
• Perform other duties as trained and qualified for

• Possess excellent customer service skills and the ability to interact with customers, and team‑members in a professional manner
• Strong organizational and communication skills, above average mechanical aptitude, and the ability to interact with a diverse customer base
• Presentation skills with the ability to read an audience and tailor messages to its needs
• Strong computer skills including proficiency in Microsoft Word, Outlook, and Excel
• Strong mechanical aptitude with the ability to successfully operate tools and machinery

• Must have either 2+ years of sales, service, and/or industrial distribution experience or a college degree in Industrial Distribution or related degree program
• Must have a valid driver’s license and a clean driving record
• Background checks and drug screening may be required (as warranted by Company and/or Customer requirements in working on‑site)
• Requires proficiency in math skills including addition, subtraction, multiplication, and division in units of measure. Must be able to perform calculations using whole numbers, fractions and decimals
• Ability to travel within assigned territory, which would include automobile and/or airplane plus overnight travel
• Ability to work nights and weekends, as required
• Ability to work overtime, as required
• Reliable transportation is a must

• 3‑7 years of proven outside industrial sales experience
• University degree in engineering, business or related area of study preferred; will consider equivalent work experience
• Ability to use sales process to uncover customer objections/concerns, and determine appropriate solutions
• Product knowledge in hose, gasket and conveyor systems a plus

This role includes a mix of office and field environments. A minimum of 60% of your work week will be spent in the field visiting customer sites, which may include warehouses, industrial facilities, or construction environments. Customer site visits may involve exposure to varying environmental conditions such as noise, temperature changes, or dust. The office environment may require using standard office equipment (such as computers, phones, and printers).

Reasona…