Sales & Service Representative

## Sales & Service Representative Apply locations:
Louisville, Kentucky; 100010time type:
Full time posted on:
Posted Todayjob requisition :
JR110117

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.
** Job Purpose
** The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales & Service Representative creates and/or enters quotes, processes customer orders, and resolves customer issues. The Sales & Service Representative plays a critical role in maximizing value for customers while driving MRC Global strategies for safety, gross margin growth, and financial/operational performance.
** Key

Duties & Responsibilities
** Individual must be able to perform the essential duties with or without reasonable accommodation.
* Respond to customer requests for quotes by sourcing products from the Company's existing inventory or purchasing them externally.
* Build quotes that simultaneously create value for the customer and profitability for MRC Global.
* Identify and actively pursue sales opportunities to contribute to overall sales growth.
* Ability to proactively engage with customers and utilize product knowledge to make recommendations and offer add-on solutions that maximize customer delight and drive sales growth.
* Utilize MRC Global systems/software to create quotes, locate available products/materials, process customers’ orders, create vendor purchase orders (PO), and perform other tasks related to customer needs.
* Adhere to customer contract requirements related to pricing/non-contract pricing, freight, delivery schedules, and KPIs.
* Verify the on-time shipping/delivery status of pending inbound and outbound shipments.
* Communicate status proactively with the customer and adjust product sourcing efforts if needed.
* Proactively respond to customers’ needs and concerns with options by using a problem-solving approach.
* Validate that products specified in customers’ quote requests are permitted per their respective approved manufacturer’s list (AML) or other customer-provided specifications.
* Reference customer processing guides and other tools/resources to maintain familiarity with customer preferences/processes.
* Consult with a manager, other MRC Global departments, and suppliers as necessary to create the best possible customer experience.
* Service next-level customer needs, including orders involving externally sourced labor, return material authorizations (RMA), purchase order changes, and orders involving special invoicing needs.
* Communicate responsively and professionally with customers, suppliers, and coworkers to execute all main steps of the order process.
** Required Experience
*** One (1) or more years of experience in a dedicated customer-facing role, inside sales, and/or warehouse services.
* OR recent completion of post-secondary education to include any of the following:
Technical/Trade School, associate degree, bachelor’s degree, preferably with studies in industrial or sales.
* Must have a current, valid driver’s license and acceptable record at all times.
** Skills & Abilities
*** Competent in the use of computers and software applications.
* Ability to communicate and promote ideas and transfer detailed knowledge to others.
* Ability to effectively present information in one-on-one and small group situations.
* Attention to detail and work with a sense of urgency.
** Working Conditions
*** Frequent driving/traveling.
* Able to interact with others frequently.
* Most work is performed at a desk or in front of a computer.
* Able to sit/stand for long periods…