Key Account Specialist

The Role:

The Key Account Specialist - Louisville is responsible forfull-plant level account management and execution across assigned Key Account facilities.

This person serves as theprimaryfield-based account ownerfor all assigned facilities, managing day to day relationships, technical support, service coordination, and execution of growth initiatives.

Working in close partnership with our Key Account Manager, the Key Account Specialist executes national account strategies at the plant level while ensuring Applied Adhesives delivers superior responsiveness, technical value, and service consistency.

This is a remote role, but you must live in Louisville, Kentucky area to be considered for this role.
50% - 75% travel is required.

• Serve as the primary Applied Adhesives contact for assigned Key Account facilities.
• Ownday-to-day customer relationships with plant management, engineering, maintenance, and operations.
• Conduct regular onsite visits to understand applications, production needs, and operational challenges.
• Ensure consistent customer experience, responsiveness, and satisfaction at the facility level.
• Lead adhesive trials, line startups, conversions, and optimization initiatives.
• Diagnose bonding, application, or process issues and drive corrective actions.
• Optimize adhesive usage, application methods, and total cost performance.
• Coordinate internal technical resources and supplier support as needed.
• Identify and develop plant level opportunities for new adhesives, technologies, and process improvements.
• Build and manage afacility level opportunity pipeline.
• Partner with the Key Account Manager on pricing strategy, approvals, and expansion planning.
• Support expansion into new lines, applications, or facilities within assigned accounts.
• Monitor competitive activity and communicate insights to account leadership.
• Coordinate equipment installs, service calls, training, and technical support.
• Manage plant level projects from planning through execution andfollow up.
• Partner with operations, supply chain, and service teams to resolve issues efficiently.
• Ensure commitments to the customer are executed accurately and on time.
• Execute national and strategic account plans at the plant level.
• Participate in joint customer visits, trials, and account reviews as required.
• Provide plant level insights to support forecasting, planning, and QBRs.
• Maintain strong alignment with the Key Account Manager and Director of Sales – Key Accounts.
• Perform other duties as assigned.

• Value teamwork and recognize that the best results come from supporting and learning from one another.
• Focus on solutions, prioritize effectively, and go the extra mile when needed to achieve goals.
• Take ownership of your work and follow through on commitments you make.
• Embrace learning opportunities and use curiosity to solve problems and drive improvement.
• Are motivated by achieving results and creating exceptional experiences for customers.

• Must be able to remain in a stationary position.
• Constantly operates a computer and other office productivity machinery.
• Able to communicate information and ideas so others will understand.

• 3–7+ years of experience in adhesives, industrial sales, manufacturing, or application engineering required.
• Located in the Louisville, Kentucky area.
• Valid driver’s license. Must be able to travel up to 75% of the time.
• Legally authorized to work in the United States.

• Strong troubleshooting and problem-solvingskillsrequired.
• Experience working in manufacturing or plant environments required.
• Must have strong technical aptitude and understanding.
• Must have ability and willingness to travel regularly to customer facilities.
• Experience…