Small Business Specialist

• Demonstrate excellent customer service in accordance with U.S. Bank Core Values
• Provide comprehensive financial solutions to small businesses with annual revenues between $500K and $2.5 million
• Deepen existing customer relationships through routine calling
• Develop new relationship opportunities through business development activities
• Combine digital tools with human connections to offer solutions to business customers
• Conduct outside prospecting and sales activities to grow revenue and achieve assigned financial targets and growth goals
• Open accounts and identify, open, service, and maintain product solutions and accounts
• Develop internal and external relationships
• Collaborate with branch partners, centers of influence, clients, and other business line partners
• Refer clients to Business Banking and/or other U.S. Bancorp areas for additional needs

• Bachelor's degree, or equivalent work experience
• Typically three or more years of customer service, consultative sales and/or prospecting experience
• Comprehensive knowledge of applicable bank and branch policies, procedures and support systems
• Understanding of banking operations, product knowledge, sales, new business development, customer service/relations, and community relations
• Basic knowledge of cash flow management and business credit underwriting
• Effective written and verbal communication skills and ability to convey business recommendations effectively
• Ability to work from a U.S. Bank location five days per week
• Ability to drive two or more hours per week
• Ability to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and workplace conduct and safety policies

Demonstrates expertise in customer service and consultative sales, with a strong focus on developing and maintaining relationships with small business clients. Proficient in banking operations, financial solutions, and compliance with U.S. Bank policies.

• Customer Service
• Consultative Sales
• Business Development
• Banking Operations
• Financial Solutions

• Financial Solutions
• Cash Flow Management
• Business Credit Underwriting
• Sales
• Account Management

• Effective Communication
• Relationship Building
• Collaboration

• Bachelor's Degree

• U.S. Bank Core Values
• Customer Relations
• Community Relations
• Branch Policies
• Prospecting