Customer Service Representative

## Customer Service Representative応募:
月曜日から木曜日は同僚とともに出社勤務、金曜日は業務内容に応じて勤務場所を選択できます。:
Valley View, Ohio:
フルタイム:
募集開始 - 今日:
私たちのミッションにぜひご参加ください。建物、住宅、輸送分野において、快適で持続可能かつ効率的な気候ソリューションを提供する世界的リーダーとして、私たちには地球を最優先する責任があります。私たちにとってトレーン・テクノロジーズ、および当社の事業(〜を含む)を通じてトレーン登録商標およびサーモキングサステナビリティは、私たちのビジネスの手法であるだけでなく、ビジネスそのものです。世界が直面する課題を、インパクトのある可能性として捉える勇気はありますか?より良い未来の実現に貢献したいとお考えですか?もし答えが「はい」なら、持続可能な世界のために、共に新たな可能性へ大胆に挑戦する仲間として、ぜひご検討ください。当社について詳しく知る福利仕事でも家庭でもあなたがより豊かに活躍できるよう設計されています。私たちは果敢に前進します。**作業場所:**月曜日から木曜日は同僚とともに出社勤務、金曜日は業務内容に応じて勤務場所を選択できます。
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* Job Summary:

** Trane in Valley View, OH is hiring a Customer Service Representative. As a Client Service Representative, you will deliver positive client service experiences and sales solutions to our clients while meeting financial and business goals and objectives. Provides client support and ensures client satisfaction goals are achieved. Supervises account management activities on assigned service accounts. Oversees client contract renewal, expansion, improving client satisfaction and ensuring contractual obligations are achieved.

Identifies opportunities for growth and sales in assigned client portfolio by making sales, obtaining order or contracts for services.  Collaborates with cross-functional teams including billing and sales. Works with account team(s) to develop innovative solutions that provide a profitable, measurable, and repeatable value. This position includes client support and sales activities at client’s facilities.
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* What you will do:

*** Responsible for client satisfaction, retention, and growth for assigned portfolio.
* Drives the account management process for assigned portfolio, which includes development of client account profiles, account strategies, service delivery plan, and scheduled client visits. Responsible for responding within 24-hours to all client inquiries and concerns.
* Identifies and communicates issues, business goals and objectives to the account team(s) and leadership on all assigned accounts.
* Responsible for T & M and Quoted Job pull-through opportunities, collaborating with the account manager on the proposals and delivering timely proposals to the client to meet their needs.
* Responsible for collaboration and follow-up on sales leads and quick quotes generated by the service technician team.
* Responsible for facilitation of the Service Linkage program.
* Attends sales and client support development trainings.
* Attends sales meetings.
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* Other Responsibilities:

*** Prioritizes workload and client requests to ensure a positive client experience.
* Establishes and maintains effective internal working relationships with co-workers, supervisors etc. along with external clients.
* Communicate verbally, in writing, and in person with external and internal stakeholders.  For example: clients/suppliers/visitors/enquirers and relevant staff.  Provide accurate information in timely manner.
* Maintain consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
* Pursues personal development of skills and knowledge necessary for the effective…