Client Development & Representative

Description

The Client Development & Experience Representative is an important member of Global Water Technology's Sales & Marketing organization responsible for supporting both the development of new client relationships and the continued strength of GWT's existing client relationships.

Operating within a highly specialized, relationship-driven industry, the Client Development & Experience Representative serves two complementary functions. From a Client Development perspective, the Representative identifies, develops, and qualifies new business opportunities that support GWT's long-term organic growth strategy. From a Client Experience perspective, the Representative serves as an additional relationship touchpoint and internal quality-assurance resource for existing clients, partnering proactively with GWT's Water & Energy Services (W&E) teams to help ensure clients feel heard, commitments receive appropriate follow-through, and important account management activities remain visible.

Working in partnership with the Manager, Client Development & Experience, Regional Vice Presidents, Business Development Representatives, Account Managers, Sales Enablement, and W&E field leadership, the Representative develops qualified opportunities through research, outbound prospecting, strategic marketing campaigns, referrals, networking, and follow-up activities while maintaining proactive engagement with assigned existing clients.

This position is much more than traditional prospecting or cold calling. The Representative is responsible for developing meaningful relationships, understanding client and prospective client needs, identifying opportunities where GWT's technical expertise can create value, and connecting those opportunities with the appropriate regional commercial and technical teams. Through the Client Experience function, the Representative also provides an additional perspective into existing relationships, helping reinforce important account management practices, close communication loops, and identify potential concerns before they become larger client issues.

The Client Experience function is designed to complement and strengthen the relationship between the client and GWT's W&E team, not replace account ownership or create a separate service channel. Account Managers and regional W&E personnel maintain ownership of their client relationships, while the Client Development & Experience Representative provides an additional layer of proactive outreach, visibility, follow-through, and internal quality assurance that helps strengthen GWT's overall client experience.

Success in this role is measured by the quality of relationships developed, qualified opportunities generated, pipeline growth, client engagement, regional collaboration, effective follow-through, and the ability to positively contribute to both client retention and GWT's continued organic growth.

• Research prospective clients within assigned geographic regions, market segments, and industry verticals and maintain targeted prospect lists aligned with regional growth objectives.
• Identify facility owners, engineers, contractors, consultants, property managers, and other key decision makers and influencers.
• Utilize GWT's CRM, Linked In, industry databases, marketing campaigns, referrals, networking, and other approved resources to identify prospective opportunities.
• Conduct outbound phone calls, email campaigns, Linked In outreach, and other prospecting activities to establish new relationships and generate qualified opportunities.
• Engage prospective clients to understand their needs, challenges, existing programs, and opportunities where GWT's technical expertise and services may create value.
• Qualify prospective opportunities using established GWT criteria and sales development processes.
• Schedule and coordinate meetings and introductions with Business Development Representatives, Account Managers, and other appropriate regional personnel.
• Maintain appropriate follow-up with prospective clients and successfully transition qualified opportunities to the appropriate W&E personnel.

• Serve as an additional relationship touchpoint for assigned existing clients, working in partnership with Account Managers and regional W&E teams to reinforce GWT's…