SOC Operator; Louisville KY

Security Operations Center (SOC) Operator

Location: Louisville, KY

Shift: 1st Shift Wednesday-Sunday

Position Summary:

The successful candidate will be a problem solver, possess critical thinking skills and be detail oriented. This position is responsible for using best practices for communicating information surrounding incidents to leadership as appropriate. The SOC Operator will monitor cameras and alarms, dispatch associated calls via telephone and radio, operate access control technology, and provide general assistance to both employees and guests.

Responsibilities:

• The SOC Operator is responsible for answering routine and emergency calls, monitoring alarms and video equipment including video alarms, door alarms, and duress alarms and provides general assistance to employees, vendors and guests.
• Monitor various tools to assist in identifying threats and/or risks to the organization.
• Coordinate response to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, CRT, facilities, police, fire and EMS personnel as required via telephone, radio and/or software systems provided by Brown-Forman.
• Maintain records of communications and events.
• Handle situations of a sensitive nature and maintain company’s confidentiality and information security practices (personnel issues, investigations, public relations incidents, emergency personnel contact information, etc.).
• Conduct investigative video reviews and report findings; assist in conducting investigations and update requestors in a timely manner.
• Properly document all reported incidents, notifying appropriate parties for information, escalation, or other business required actions.
• Ensure all systems within the SOC are functioning properly and report deficiencies as necessary.
• Coordinate the response of on-site security personnel utilizing surveillance tools equipped with intrusion detection to identify individuals in restricted areas.
• Proactively monitor developments of extreme or adverse atmospheric conditions such as hurricanes, tornadoes, floods, blizzards, severe thunderstorms, and other weather phenomena that can cause damage, disruption, or threats to life and property.
• In the event of an ongoing police or fire emergency in proximity to an asset, promptly collect real-time information and alert the relevant offices or employees affected.
• Maintain situational awareness during planned and unplanned civil demonstrations near assets, identifying signs of unruly behavior or clashes with external security forces using news sources and subscribed intelligence tools.
• Manage and prioritize employee security concerns through email, phone, and internal messaging platforms to ensure efficient support and resolution of requests.

Job Requirements:

• Strong understanding and troubleshooting capabilities for CCTV, Physical Access Control, and various Security Software Platforms utilized by the organization.
• Detail-oriented, organized with the ability to multitask in a fast-paced, deadline-oriented environment.
• Ability to analyze problems, identify causes, and implement results-oriented solutions.
• Excellent organizational and time management skills.
• Strong computer skills with high proficiency in the Google workspace and an ability to find information fast.
• Professional demeanor, along with excellent customer service skills.
• Ability to work independently while also being a team player.
• Excellent verbal and written communication skills in English. Fluency in other languages is a plus.
• Conduct routine alarm testing and remote audits.
• Manage access cards.
• Maintain daily logs and prepare and provide reports as required.
• Analytical mindset with the ability to identify and elevate critical issues.
• Typing – 40 WPM minimum.
• Requires a year of related experience in crisis management, physical security, critical infrastructure protection, risk controls, or loss prevention.
• Position requires sitting, heavy phone usage, and screen exposure for extended periods of time.

The ideal candidate: Minimum of 2+ years of experience in a physical Security Operations Center (SOC), a GSOC, or security and/or law enforcement dispatch center.

• Education: High school diploma or equivalent required.
• Experience: Prior experience in security, law enforcement, or military service is preferred but not required. We are happy to train those without experience in the industry.
• Certifications: Security Officer License (where applicable); CPR/First Aid Certification (preferred).
• Skills: Strong observational and problem-solving skills; ability to remain calm under pressure and respond effectively to emergency situations; excellent verbal and written communication skills; proficient in using security systems, cameras, and basic office technology (email, Microsoft Office).
• Physical Requirements: Ability to stand, walk, or patrol for long periods.
• Driving Eligibility: Posts requiring operation of a company vehicle will only be permitted for those over the age of 25 with a screened motor vehicle…