Regional Loss Prevention Manager

Description

Display Goodwill’s core values of Hope, Dignity, Partnership, and Service.

The Regional Loss Prevention Manager (RLPM) serves as a strategic business partner responsible for protecting Goodwill Industries of Kentucky’s people, assets, and mission. This role leads loss prevention initiatives across assigned regions by conducting investigations, analyzing operational data, identifying risk trends, and developing practical solutions to reduce both internal and external theft.

The RLPM works closely with Retail leadership, Human Resources, Finance, Safety, and Security to foster a culture of accountability and integrity. Through training, coaching, audits, and partnership, the RLPM helps operational leaders build stronger controls, improve compliance, and minimize preventable loss.

This position embodies Goodwill Kentucky’s core values of Dignity, Service, Hope, and Partnership and supports the Loss Prevention mission:

“Building integrity while eliminating the opportunity for theft.”

• Leadership – Set the standard through integrity and professional excellence.
• Engagement – Build strong partnerships with operational leaders and team members.
• Awareness – Identify trends, risks, and opportunities through analytics and observation.
• Diligence – Execute consistently and follow through until results are achieved.
• Serve as the primary Loss Prevention partner to assigned District Managers, Store Managers, and Opportunity Center leadership.
• Develop and implement strategies to reduce shrink, employee theft, and operational losses.
• Conduct confidential investigations involving employee theft, fraud, policy violations, workplace misconduct, and other incidents that place the organization at risk.
• Partner with Human Resources, Legal, and operational leadership to determine appropriate investigative actions.
• Prepare detailed investigative reports and present findings and recommendations to senior leadership.
• Utilize E  data, POS analytics, Power BI, and other systems to identify indicators of theft and operational risk.
• Conduct announced and unannounced Loss Prevention audits and operational assessments.
• Develop and deliver Loss Prevention training to Store Managers, Assistant Store Managers, and team members.
• Support physical security systems including CCTV, burglar alarms, access control, and other security technologies.
• Conduct security assessments and recommend improvements to mitigate risk.
• Maintain productive relationships with local law enforcement and external partners.
• Prepare executive summaries, case reports, audit results, and monthly performance updates.
• Maintain regular and punctual attendance.
• Perform other duties as assigned.

• Bachelor’s degree in Criminal Justice, Business, Risk Management, or related field preferred.
• Minimum of five (5) years of experience in Loss Prevention, Asset Protection, Investigations, Security, or Risk Management.
• Multi‑unit retail experience strongly preferred.
• Experience conducting employee theft investigations and interviews required.

• Certified Forensic Interviewer (CFI)
• Loss Prevention Qualified (LPQ)
• Loss Prevention Certified (LPC)

• Strong investigative and interviewing skills.
• Excellent analytical and problem‑solving abilities.
• Ability to interpret operational and financial data to identify risk.
• Exceptional written, verbal, and presentation skills.
• Ability to influence leaders without direct authority.
• High degree of integrity, discretion, and confidentiality.
• Strong organizational and project management skills.
• Proficiency in Microsoft Office Suite, Power BI, and case management systems.
• Knowledge of CCTV, access control, alarm systems, and security technologies.
• Ability to work independently with minimal supervision.
• Valid driver’s license, reliable transportation, and insurable driving record.
• Extensive statewide travel (approximately 80%).
• Ability to work flexible hours, including evenings and weekends as needed.
• Ability to visit retail stores, warehouses, and Opportunity Centers.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Reduce employee theft and operational losses.
• Strengthen compliance with policies and procedures.
• Build trusted partnerships with operational leaders.
• Deliver timely and high‑quality investigations.
• Use analytics to identify and address root causes.
• Improve awareness and accountability across assigned regions.
• Protect Goodwill Kentucky’s people, assets, and mission.

The statements contained in this job description are not necessarily all-inclusive; additional duties may be assigned, and requirements may vary from time to time.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.