Field Technician

Join to apply for the Field Technician (Dayton, OH) EG051 role at ITG Communications, LLC
.

Be among the first 25 applicants.

Cable technicians work in homes and businesses to install and repair telecommunications cables, which could be phone lines, internet cables, or cable television. Cable Technicians often work directly with the customer, and customer service is a big part of this job, as is the technical know-how to use diagnostic equipment and tools to service telecommunications equipment. Technicians must perform quality control inspections on installations.

Good driving record with limited tickets, ability to utilize a 28’ ladder (75lbs), availability to work early/late hours, and ability to maintain safe driving practices at all times while driving a company‑owned vehicle.

• Service and trouble‑shoot cable products.
• Complete work orders and retrieve proper signatures for accurate billing.
• Ensure all installation work is done according to quality standards.
• Report to dispatch according to company procedures.
• Assist with work overflow and help with training when needed.
• Adhere to safety policy and all company policies and procedures.
• Perform installation work and quality‑control inspections.
• Drive company vehicles and install HSD/cable/phone service as per work order.
• Communicate with supervisors and customers and manage time effectively to meet scheduled time frames.

• Formal education and experience in cable installation and repair.
• Common sense problem‑solving ability with written and oral instructions.
• Strong math skills (basic arithmetic with ten’s and hundred’s, unit conversions).
• Ability to read and comprehend simple instructions, memos, and correspondence.
• Strong written and oral communication skills.
• Ability to stand, walk, sit; lift up to 75 lbs; use hands to handle or feel; climb and balance; drive covered vehicle; maintain safety expectations.
• Safe driving record and ability to operate a 28’ ladder.
• Customer‑service orientation and teamwork skills.

• Technical skills and continuous learning.
• Customer service and problem resolution.
• Written communication and data presentation.
• Teamwork, professionalism, and judgment.
• Quality focus, productivity, safety, and attendance.

ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories.

It is also ITG’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.