Fire Alarm Service Technician

Fire Alarm Service Technician Johnson Controls helps customers keep their buildings safe and performing at their best through fire and life safety service, security, and building systems expertise. In this role, you will support customer sites with hands‑on troubleshooting, repairs, and trusted service on critical systems. Role Overview As a Fire Alarm Service Technician you will receive service calls, diagnose system issues, and perform repairs on electronic fire alarm systems and related building system products.

You will work across multiple manufacturers' Fire & Life Safety systems, communicate directly with customers, and help ensure systems are restored quickly, safely, and professionally.

• Receive service calls from the Service Resource Center, including a brief description of equipment or system malfunctions.
• Contact customer representatives to understand equipment and system problems.
• Diagnose issues and perform service and repairs on electronic fire alarm systems and related building system products at customer sites.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, bulletins, and modification notices to repair equipment.
• Service, troubleshoot, and install Fire & Life Safety systems from multiple manufacturers, including Simplex Grinnell.
• Read and interpret blueprints, diagrams, submittals, specifications, software systems, programs, schematics, and operational product manuals.
• Provide excellent customer service by communicating effectively with district staff and customers to support customer satisfaction.
• Complete Service Acknowledgements with proper coding using smart phones, laptops, and other communication devices.
• Obtain customer signatures upon completion of service call assignments.
• Participate in a scheduled on-call rotation and support team members by helping train or mentor others when needed.
• Provide recommendations and solutions to help customers improve facility performance and resolve service‑related issues, including quote support where applicable.
• Perform other duties as assigned.

• 1+ years of documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
• Experience reading and interpreting blueprints, submittals, and operational or product manuals.
• Knowledge of test equipment, including multi‑meter, digital analyzer, and commissioning devices.
• High School Diploma or equivalent.
• Ability to follow verbal and written instructions.
• Demonstrated customer service skills and a professional approach with customers and internal teams.
• Ability to perform physical labor, including carrying and moving equipment and tools up to 50-70 lbs.
• Ability to work in unusual and sometimes difficult positions, including climbing ladders, scaffolding, and high‑lift equipment up to 40 feet, and working within ducts, crawl spaces, and above ceilings.
• Ability to work flexible hours, including weekends, to meet customer requirements.
• Ability to maintain truck inventory to support timely response to customer needs.
• Ability to follow and always adhere to safety guidelines and procedures.
• Possess a valid driver's license and a driving record that meets company requirements.
• Retain any licenses required by national, state, and local codes.

• NICET Level II certification.
• Experience with CCTV and IT/IP networks.

Join a team where your technical skill directly supports the safety and reliability of customer facilities. You will have the opportunity to work with a variety of fire and life safety systems, solve real‑world issues at the point of service, and build trusted customer relationships through hands‑on work.