Case Manager IV

Introduction

Volunteers of America Mid-States (VOA) is a non‑profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low‑income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education.

When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission‑driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.

Case Manager IV

Jefferson, KY

Full Time, Hourly, Non‑Exempt

VOA Home

SR. Program Director

• Employee Assistance Plans (EAP)
• Health and Wellness Program
• Medical Coverage
• Dental Coverage
• Vision Coverage
• Flexible Spending Account
• Health Spending Account
• Short Term Disability
• Met Life Legal Plans
• Competitive Compensation Packages
• Life Insurance (company paid)
• 403b retirement plan with company fund matching
• Employee discounts
• Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness)
• All company paid benefits and paid time off effective day one

The Case Manager will provide support to individuals and families experiencing homelessness who are approved to live in VOA’s Permanent Supportive Housing units. Working alongside other members of the VOA Home team, the Case Manager will help clients access a range of services, including medical and mental health care, emergency and long‑term housing, substance abuse treatment, and social services. The Case Manager will work directly within the apartment complex where residents reside.

The role follows a harm reduction approach and a person‑centered model to support clients effectively. The work schedule will be Monday‑Friday 12pm‑8pm.

Requirements:

• Either a Bachelor’s degree in social work or a related field, or at least five (5) years of experience in the field and no degree would qualify.
• Demonstrated ability to provide a reasonable combination of knowledge, abilities and skills: family needs assessment, knowledge and ability to access local resources, advocacy, counseling, and working cooperatively with local service providers.
• Commitment to the principles of the project; ability to work in a fast‑paced environment.
• Excellent verbal and written communication skills, high degree of organization, and creative problem‑solving skills.
• Must have a personal automobile, valid driver’s license, liability insurance, and be willing and able to travel within the full‑service area.
• Must complete required case management and (Critical Time Intervention) CTI training within 90 days of hire.

• Outreach and Community Engagement
  • Conduct outreach to community partners and represent VOA values, aiming to raise awareness.
  • Perform client assessments, develop and monitor case plans, and carry out necessary follow‑up activities, while considering the dynamic needs of individuals, including mental health challenges and chronic homelessness.
  • Build connections with local agencies and service providers to strengthen community relationships.
  • Provide referrals and coordinate with community partners and service providers to ensure clients have access to health care, mental health services, and daily living support.
  • Allocate resources to clients based on their needs and eligibility, in alignment with grant guidelines.
  • Educate participants on available supportive services and their rights as program participants.
  • Assist participants in securing public benefits.
  • Help participants obtain necessary documentation such as birth certificates, driver’s licenses, or TARC tickets.
  • Offer or refer participants to supportive services like financial planning, transportation, income…