Restorative Justice Case Manager Specialist Lead "Internal

Position Title

Restorative Justice Case Manager Specialist Lead "Internal Applicants Only"

Louisville, KY

Full Time, Salaried, Exempt

VOA Restorative Justice

Restorative Justice Program Manager

Volunteers of America Mid-States (VOA) is a non‑profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low‑income seniors; care and support for individuals with developmental disabilities; restorative accountability that brings people together with restorative justice; and free HIV testing and education. Founded in 1896, VOA remains staffed by paid, mission‑driven professionals working to build thriving communities.

Flexibility, teamwork, and fun make VOA a rewarding place to work. We offer a comprehensive benefits package to employees who meet eligibility requirements.

• Employee Assistance Plans (EAP)
• Health and Wellness Program
• Medical Coverage
• Dental Coverage
• Vision Coverage
• Flexible Spending Account
• Health Spending Account
• Short Term Disability
• Met Life Legal Plans
• Competitive Compensation Packages
• Life Insurance (company paid)
• 403(b) retirement plan with company fund matching
• Employee discounts
• Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness)
• All company paid benefits and paid time off effective day one

The RJ Case Manager Specialist Lead shall provide case management services with referred individuals and their families while also implementing appropriate restorative justice practices.

• Bachelor’s degree in Social Work, Psychology, Sociology, Human Services, or related field; can be within four (4) months/one semester of obtaining degree; up to three (3) years of experience.
• Interest in working with justice‑involved and disenfranchised populations is highly desired.
• Excellent interpersonal skills with demonstrated abilities in written reports and business correspondence.
• Effective oral communication skills, including public speaking or presentations to groups.
• Proficient with MS Office software.

• Mantains a caseload of cases consistent with projects, restorative justice, case management processes, and contact schedules in the catchment area.
• Compile, input, and track case management and restorative justice processes in the online case management system; may have up to 25 cases.
• Work with the Program Manager and director to develop processes for case managers to use.
• Facilitate restorative justice practices for assigned cases consistent with department and project requirements.
• Support and train staff in restorative justice processes and case management.
• Complete appropriate assessments for referred individuals and families.
• Develop and monitor case plans with assigned individuals and families consistent with department and project requirements.
• Maintain accurate documentation for case management and restorative justice practices in the online case management system.
• Train other case managers on my Evolv and other case management systems and restorative justice practices.
• Complete all required reports and documentation consistent with program standards and funding requirements.
• Work with the program manager and director on developing case management/restorative justice processes.
• Represent VOA and VOA Justice in the community.
• Maintain relationships with community organizations and cultivate new partnerships.
• Seek and engage in personal and professional development opportunities.
• Facilitate project‑based staff meetings.
• Hold supervision meetings with supervised team members.
• Ensure cases are assigned to the appropriate case manager.
• Act as direct contact for referral sources.
• Ensure new staff have completed training requirements as outlined in the onboarding checklist.
• Ensure all staff comply with project metrics.
• Responsible for grant compliance and quarterly reporting.
• Work with Organizational Development to provide professional development tracks for project employees.
• Assist with other duties as assigned.
• Assist and support all VOA Restorative Justice project sites by working with the Program Manager and Director on new and existing projects, including case management, staff support, training, and travel.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.