Case Manager II - Family Stabilization

POSITION TITLE: Case Manager II - Family Stabilization

LOCATION: Louisville, KY

STATUS: Full-Time, Exempt

PROGRAM: VOA Home

REPORTS TO: Sr. Program Manager

Case Manager will assist with services to individuals and families experiencing homelessness who have been approved for RRH or Joint RRH/TH services. In tandem with other members of the VOA Home team, the Case Manager will assist clients in accessing medical and mental health services, emergency and long‑term housing, substance abuse services, and social services. Case Managers work within a harm reduction and person‑centered model.

• Master of Social Work or a Master’s degree in a related field and less than five (5) years of work experience in the field; a person with a Bachelor of Social Work or a related undergraduate degree with more than five (5) years related work experience; or a person with nine (9) years of experience in the field and no degree would qualify for this position.
• Demonstrated ability to provide a reasonable combination of the following knowledge, abilities and skills: family needs assessment, knowledge and ability to access local resources, advocacy, counseling, and working cooperatively with local service providers. Must have a commitment to the principles of the project.
• Excellent verbal and written communication skills, high degree of organization, and creative problem‑solving skills.
• Must have a personal automobile, valid driver’s license, liability insurance, and be willing and able to travel within the full‑service area.

• Provides outreach to community partners and represents VOA values in interactions with community partners to increase awareness of and recruit landlords to work with client families.
  • Perform assessment and develop/monitor case plans, conduct necessary follow‑up activities.
  • Establish linkages with appropriate agencies and service providers in the area/community.
  • Provide referrals and coordinate with community partners and other service providers to assist participants in accessing health care services and daily living services.
  • Decide how resources are allocated to participants based on need and eligibility, according to grant guidelines.
  • Educate participants on issues such as supportive service availability and participant rights.
  • Assist participants in obtaining public benefits, a birth certificate, driver’s license, or TARC tickets.
  • Refer for supportive services including personal financial planning, transportation, income support, recovery programs, legal services, and housing counseling to overcome obstacles preventing stable housing or emergency shelter.
  • Complete required documentation (including progress notes) within 48 hours of contact and submit required documentation for entry into the Homeless Management Information System (HMIS) and Electronic Health Record system within 48 hours of entry and service to Program Support Coordinator and Portal billing logs to the Program Manager weekly.
  • Demonstrate good clinical judgment in decision‑making regarding participants.
  • Relate to participants and their families in a culturally appropriate manner.
  • Perform Performance Quality Improvement (PQI) duties as assigned by supervision & PQI Committee.
  • Facilitate the Critical Time Intervention (CTI) evidence‑based model for program participants.
• Advocate for the participant, integrating cultural values into their case plan.
• Identify systemic barriers and communicate with organizational leadership to find viable solutions.
• Comply with all policies and procedures of the program and the Council on Accreditation, Office of Resilience and Community Services, and VOA Mid Policies and Procedures.

• Health and Wellness:
  • Employee Assistance Plans (EAP)
  • Health and Wellness Program
  • Medical Coverage
  • Dental Coverage
  • Vision Coverage
  • Flexible Spending Account
  • Health Spending Account
  • Short Term Disability
  • Met Life Legal Plans
• Financial Wellbeing:
  • Competitive Compensation Packages
  • Life Insurance (company paid)
  • 403b retirement plan with company fund matching
  • Employee discounts
  • Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness)
  • All company paid benefits and paid time off effective day one
• Work Culture:
  • Commitment Committee
  • Justice Committee
  • Integrity Committee
  • Compassion Committee
  • Retention Committee

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.