Targeted Case Manager​/Service Coordinator - Adults East

ESSENTIAL JOB FUNCTIONS

• Conducts and documents comprehensive assessment of client and/or client’s needs.
• Participates in development of client’s service plan, consistent with assessment.
• Arranges for delivery of needed services, as identified in assessment.
• Assists client in accessing needed services through referrals or linkages.
• Monitors client’s progress by making referrals, tracking appointments, performing follow‑up on services rendered, and performing periodic reassessments of client’s changing needs.
• Performs advocacy activities on behalf of client (e.g., writing letters to expedite entitlement payments, encouraging client or family members to advocate on own behalf).
• Prepares and maintains case records documenting contacts, services needed, reports, client’s progress, etc., in accordance with SCS and regulatory standards.
• Provides case consultation (e.g., consulting with service providers in determining client’s status and progress).
• Communicates with supervisor about issues related to case management, resourcing, service collaboration, and development of new resources.
• Provides psychosocial education to clients and/or family members to increase their understanding of client’s illness, physical condition, or social situation.
• Performs crisis assistance (e.g., intervention on behalf of client, making arrangements for emergency referrals, coordinating other needed emergency services).
• May serve as Primary Case Coordinator (PCC), with volume and complexity of PCC assignments depending on incumbent’s skill and autonomy.
• Requires reliable transportation and a valid driver’s license.

• Bachelor’s degree in Social Work, Psychology, Sociology, Human Services, or related field approved by Medicaid, or as required by applicable funding source.
• Completion of state‑required case management/service coordination course within six months of employment.

• At least one year of full‑time employment experience post‑Bachelor’s working directly with adults or ACT population in a human service setting, with direct daily contact.

Full time

All employees must receive COVID and influenza vaccinations.