Victim Services Specialist

The purpose of this position is to provide a continuum of victim support from crisis through investigation and judicial processes. Provide crisis intervention, medical and legal advocacy, and emotional support.

This class works under general supervision, independently developing work methods and sequences.

The essential functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.

• Serves as a first point of contact to victims of crime who experience trauma and provides education on the complexities of the criminal justice process.
• Provides a continuum of victim support from crisis through investigation and judicial processes within a law enforcement environment.
• Provides emotional, physical, and financial support to victims of crime.
• Provide access to the criminal justice system and support agencies.
• Responds to call outs to crime scenes (including evenings, weekends, and holidays) or other locations to provide crisis intervention, support and advocacy services.
• Maintains contact and communication with victims and witnesses during the investigation, prosecution, and judicial proceedings.
• Maintains case files with documented case notes and services.
• Responsible for managing client flow (timely customer service, client support, and de-escalation as needed), and directing victims and witnesses to the appropriate staff or agency.
• Performs general administrative duties as requested in various capacities, including administrative projects and operations from the victim services professionals within the Victim Services Unit.
• Performs related work as assigned.

• Bachelor’s Degree in Criminal Justice, Social or Human Services, Psychology or related discipline.
• Must not have been convicted of a felony.
• Misdemeanor convictions will be considered on an individual basis.
• Must submit to a pre-employment drug screening.
• Must submit to a pre-employment polygraph test.
• Must provide one's own source of transportation.
• Must work a varied schedule.
• Must possess and maintain a valid state driver’s license with an acceptable driving history.
• Applicants who have illegally bought or used marijuana, including medicinal cannabis, within six months of application will be disqualified.
• Applicants who have illegally sold marijuana, including medicinal cannabis, within one year of application will be disqualified.
• Applicants who have illegally bought, sold, or used any controlled substance or narcotic drug, other than marijuana, without a prescription within six years of application will be disqualified.

Please note that this position requires an Oral Exam as part of the selection process. Qualified applicants will be provided with more details about the Oral Exam.

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

• Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

• Involves routine and frequent exposure to:
  Bright/dim light;
  Dusts and pollen.
• Extreme heat and/or cold;
  Wet or humid conditions.
• Extreme noise levels, Animals/wildlife.
• Vibration;
  Fumes and/or noxious odors.
• Traffic;
  Moving machinery.
• Electrical shock;
  Heights.
• Radiation;
  Disease/pathogens.
• Toxic/caustic chemicals;
  Explosives;
  Violence.

Exposure to bodily fluids.

Other extreme hazards not listed above.