Social Service Program Coordinator

Community Outreach Coordinator

The purpose of this position is to coordinate community outreach and social service program events and activities. Conducts employee and volunteer training and social service client assessments. This class works independently, under limited supervision, reporting major activities through periodic meetings.

Essential Functions:

• Coordinates community outreach events, activities, and services.
• Conducts training needs assessments, develops training curriculum, trains employees and volunteers and provides technical assistance.
• Assists in the planning, development and implementation of programs, policies and procedures with staff, councils, boards and representatives from agencies.
• Designs and coordinates the production and distribution of promotional and informational materials and brochures, press releases, public relations activities, and public service announcements.
• Prepares and presents educational programs to community groups and organizations.
• Attends meetings and organizes and coordinates social service and community outreach programs, projects and activities with agencies or departments to provide information, to publicize available services and to maintain positive public relations.
• Researches and collects information, and assists in locating grant funds from private foundations, federal or state agencies.
• Provides information and referrals to the public and produces materials for use in resource directory.
• Performs related work as assigned.

KHBE Navigator Program:

• Assists individuals, families, and small businesses with enrollment in Qualified Health Plans (QHP) and insurance affordability programs.
• Informs the public about health insurance options, insurance affordability programs, and QHP selection.
• Submits applications for other public assistance programs on behalf of Kentuckians.
• Provides program assistance remotely via phone or other means.
• Works with the public outside of their offices;
  Conduct enrollment activities in a face-to-face manner; conduct home visits as needed.
• Travels to consumer locations and local events to educate Kentuckians about the State Based Marketplace and assist with enrollment activities.

Eviction Court Diversion Program:

• Attends eviction court hearings and serve as resource to judges and court personnel.
• Provides mediation services that help tenants and landlords resolve housing disputes before eviction occurs.
• Facilitates communication between all parties involved in eviction cases.
• Connects litigants with legal, housing, and social services resources.
• Completes documentation, including assessments, service plans, and notes in a timely manner.
• Develops and maintains relationships with community partners, collaborating to identify and address housing challenges.
• Supports creation of program policies and procedures.
• Collects data and contributes to program evaluation efforts.
• Prepares and submits program reports as needed.
• Attends peer-learning opportunities with other Eviction Diversion Initiates jurisdictions.
• Remains informed about emerging practices related to eviction diversion and housing stability.
• Attends required trainings by the department and Louisville Metro.

Minimum Requirements:

• Bachelor's Degree in Counseling, Education, Social Science or related discipline.
• Four (4) years of social work, social service, community service or related experience.

Equivalence:

• An equivalent combination of education, training, and experience may be substituted.

Other

Minimum Requirements:

• Must possess and maintain a valid state driver's license with an acceptable driving history.

KHBE Navigator Program:

• Register for and successfully complete required Annual State Based Marketplace (SBM) Kynector Certification training and any training required by Division of…