Supportive Program Case Manager

Since 1982 Wellspring has championed mental health recovery in Louisville. Serving some of the most vulnerable people in our community, Wellspring is a pillar of hope. We support adults in building healthy & hopeful lives through behavioral health, housing, & employment services. We believe recovery is possible for all people with psychiatric disabilities.

Wellspring’s recovery-oriented programming incorporates person-centered care & utilizes a multi-disciplinary approach. We provide high quality housing assuring opportunities for community integration that enhances our neighborhoods.

Wellspring’s success depends on qualified & dedicated staff; those committed to providing excellent service to our clients, each other, & the community. We value Diversity, Equity, & Inclusion and encourage all people to join us.

The SHP case manager performs several functions relative to helping clients succeed in their housing and continued work of recovery. Specifically, the SHP case manager assesses clients’ needs and goals and provides the supportive services necessary for the clients to obtain and maintain stable housing and maximize self-sufficiency and self-determination. Services are delivered based on a clients’ individual goals and service plans.

• Assesses client needs and personal goals, creates a service plan addressing these, makes referrals to appropriate resources Monitors client progress with a minimum of one monthly hone visit, offers feedback on progress.
• Maintains client records; assures that documentation of homelessness status and disability are on file and completes all assigned tasks related to documentation in a timely manner as prescribed by HUD regulations and Wellspring policy.
• Maintains confidentiality and adherence to HIPAA requirements
• Works collaboratively with team members and stays informed regarding clients’ ability to manage their housing, safety, self-sufficiency, mental and physical status and recovery goals.
• Documents clients’ progress toward goals in compliance with all funding, licensing, and accrediting entities
• Provides life skills coaching as necessary to support client self-determination and maintenance of permanent housing.
• Participates in monthly group supervision and bi-weekly individual supervision
• Provides linkage and referrals to community resources.
• Provides ongoing coordination and communication with medical services (physical and behavioral health providers), employment services, educational programs, etc.
• Assists and serves as an advocate in applying for and renewing mainstream benefits (SSI, SSDI, SNAP).
• Provides supportive counseling, advocacy, and crisis prevention/intervention services and makes appropriate referrals.
• Provides Life Skills support, as needed, around illness management, medication management, nutrition, household
• Assist clients in gaining access to medical, social, educational and other support services.
• Develops and facilitates the pursuit of individualized recovery goals via assessment, connecting to resources and monitoring progress.
• Travels throughout the community conducting home visits and connecting clients with resources and services.
• Collaborates with landlords and other community partners, advocating for client needs and rights.
• Assists clients in locating, applying for,and moving into housing.
• Assists clients with illness management, medication management, and independent living skills, providing crisis intervention as needed.
• Assisting clients with their engagement in physical, mental health, and addiction treatment, ensuring uninterrupted provision of care.

The ideal SHP case manager…