Production Specialist

We’re a team of talented and diverse individuals who strive to make a positive impact in the world. Our teams are nimble and close-knit. From marketing to client services, to sales and IT, our culture is driven by innovation. No matter what role you have, you will be heard. You will be a key team member and be empowered to grow intellectually and professionally.

Production Specialist

Production Specialist

Location: Louisville, KY — Full-Time, In-Office
Department: Operations / Production
Reports To: Production Manager
Salary: $48,000–$60,000 annually, based on experience.

Position Overview

We are seeking a highly organized and detail-oriented Production Specialist to support the execution of direct mail and marketing campaigns from data preparation through final production. This role will have a strong focus on data processing, campaign composing, quality assurance, and production file preparation, while also supporting key operational responsibilities across the Operations team. This role also provides project leadership, taking ownership of assigned initiatives and working closely with the Production Manager to organize team priorities and develop plans for completing projects.

The ideal candidate is comfortable working with detailed customer data, learning technical production processes, and managing multiple campaigns at different stages of production. This position requires someone with leadership skills who can identify discrepancies, troubleshoot issues, and maintain a high level of accuracy in a fast-paced, deadline-driven environment. They should also be flexible, team-oriented, and willing to jump and take initiative in wherever needed to support the Operations team and shifting business priorities.

Key Responsibilities

Data Preparation & Campaign Processing

• Clean and standardize data to ensure files are complete, accurate, and properly formatted before composing.
• Identify duplicates, missing information, formatting issues, and other data inconsistencies that could impact campaign execution.
• Manage TXT, CSV, Excel, and other data files used for campaign production and personalization.
• Ensure campaign quantities and final production data align with approved campaign specifications.

Campaign Composing & Production Files

• Compose personalized direct mail and marketing campaigns using established templates, campaign data, and production specifications.
• Prepare variable-data production files using Adobe InDesign and other production tools.
• Link and manage campaign-specific creative assets, logos, images, and other variable elements within production files.
• Build and maintain multiple campaign versions or layers based on audience and data requirements using Adobe InDesign.
• Apply approved proofing edits and confirm all requested changes are accurately reflected in final production files.
• Generate and review final PDFs and other production-ready files.
• Verify file setup, page dimensions, bleeds, folds, variable placement, and other print-production requirements.
• Package and organize production files and supporting assets for printer submission.
• Take ownership of assigned projects from planning through completion, coordinating next steps and following through on deadlines and deliverables.
• Partner closely with the Production Manager to organize team priorities and develop project plans with clear tasks, responsibilities, and timelines.
• Help coordinate work across team members, communicate expectations, monitor progress, and follow up to keep projects on schedule.
• Proactively identify obstacles, recommend solutions, and keep the Production Manager informed of progress, risks, and support needed.

Operations & Team Support

• Support the Operations team with…