Assistant Manager, Airport Services - Tokyo ( 東京地区 空港サービス アシスタントマネージャー

Job no: 498075

Work type: Full time

Location: Japan

Department: Ground Services

• Assist Regional Airport Services Manager (Japan) to drive and upkeep all aspects of station performance including OTP, guest experience, service provider performance, regulation compliance;
• Monitor and ensure the airport operation performance complies to company service level and standard;
• Ensure all Ground Operations activities are adhering to the Company and regulatory policies and procedures;
• Upkeep the highest safety and security culture and standard in all Ground Operation area;
• Coordinate with local regulators and authorities on behalf of the company;
• Maintain the highest standard and on-time performance with continuous improvement;
• To handle delays, disruption and resolve complaint at frontline;
• Timely report to superior and/or station-in-charge of any irregularity situation;
• Coordinate and represent HK Express Airways for service, quality, safety and security audit where required by Headquarter or Local Aviation Authorities;
• Identify potential hazard, security threat and report to superior and/or station-in-charge, carry out follow up action for risk mitigation;
• Coordinate with GHAs to implement the enhanced service and security measures where required by Headquarter;
• Report to superior and/or station-in-charge timely if any changes in local governmental and aviation regulatory requirements;
• Overtime duties and non-office hour standby might require;
• Overseas travel and shift duty is required;
• Has the authority to make decisions regarding risk tolerability with respect to the safety and/or security of aircraft operations based on the tolerability defined in the Operational Risk Matrix.

• Degree holder or a qualification that demonstrates suitable experience in related discipline;
• 7 years aviation or civil airline experience including 3 years in supervisory level;
• Knowledge of passenger handling is essential, additional knowledge in ramp and dispatch handling will be an advantage;
• Excellent command of Japanese and English, and written English;
• Knowledge of Aviation Safety and Security;
• Basic knowledge in Microsoft Office;
• Good communication skills and team player;
• Able to work independently and under pressure.
• 7 years aviation or civil airline experience including 3 years in supervisory level;