Facility Coordinator - Guest Services

Chilson Center Manager

Manages and facilitates front desk, program registration operations, and essential administrative duties at the Chilson Recreation Center and concession stands. Provide consistent, high quality service to guests. Assists in the overall operation of the Chilson Center and emergency response.

The salary range for this position is $57,800.00- $81,000.00 per year with a hiring range of $57,800.00 - $69,400.00, depending on qualifications and experience.

First reading of applicants to take place on Friday, 1/26/24 at 12:00 P.M. M.S.T.

Essential functions include managing and overseeing recreation facility guest services team, program registration operations, and off-site seasonal concessions operations. Manage and oversee financial and clerical administrative support systems. Serve as the Department's system administrator of the recreation software program by maintaining system and household files, trouble shooting, requesting fixes/enhancements, training staff and developing and processing reports. Stays abreast of trends. Evaluate, identify and implement operational improvements including workflow, processes and systems.

Higher, train and supervise, guest services and concessions staff. Provides implemental support of promotional communications and publicity materials. Resolves administrative concerns with integrity by applying appropriate policies and procedures with courtesy and kindness and through positive interaction and involvement with Facility Manager, facility management team, and public.

Other job functions may include serving as department liaison on City and community committees. Assists with special events and recreation division projects. May be required to cross-train in other areas for duties as assigned.

Qualifications required include a Bachelor's degree in recreation or related field and two years of experience in staff management and customer service operations. Experience with Rec Trac Software is strongly desired. Strong organizational skills are required. Current First Aid and CPR Certification is required or must be obtained within 90 days of hire date. CPR/CPRE Preferred.

This position is a first-line supervisor responsible for non-exempt and/or non-supervisory exempt employee(s). Highest level supervised: non-exempt employee(s). Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Knowledge, skills and abilities include the ability to interact successfully with co-workers and the public. Coordinate administrative support and systems, and have a working knowledge of recreation facility customer service operations. Lead and guide staff in a proactive efficient manner. Strong verbal and written communication skills along with an understanding of financial principles. Must be computer literate.

Physical demands and working conditions include varied hours, including evenings and weekends. Requires bending, pushing/pulling, stooping, lifting (up to 30lbs), kneeling and climbing to perform tasks normally associated with this position. Administrative office work may require sitting for extended periods of time. Must possess ability to communicate clearly in high intensity guest interaction with all ages and varieties of the population and in supervising staff.

Material and equipment directly used include computer systems, office/clerical administration equipment, cash handling systems, reception desk equipment, telephone call processing, two-way radio/paging system.