Digital Operations Process Analyst

About This Role

The Digital Operations Process Analyst is a key partner in driving operational and financial excellence across digital platforms. This role focuses on managing resource allocations that impact department budgets, assist in the Jira, Confluence, and Jira Service Management administration, and overseeing software license compliance with financial impact. Ideal candidates are detail-oriented, financially savvy, and skilled at balancing cost efficiency with strategic resource planning.

Hybrid, onsite 3 days/week, remote 2 days

What You Will Work On

* Manage and assist in maintaining the resource allocations that impact the department budget

* Assist in the software capitalization process by working with resource managers and program managers to update work items in Jira

* Oversee software license compliance, and calculate chargeback licensing costs.

* Allocate digital resources effectively across teams and projects, ensuring optimal utilization.

* Document and improve workflows for financial, operational, and resource management processes.

* Extensive knowledge in requirement elicitation and business process workflows to document requirements

* Eliciting clear business requirements and evaluating scope considering desired outcomes

* Active management of scope and requirement updates to balance changing business needs with delivery capabilities

* Ability to work in a fast paced and high demand environment

What You Will Bring

* 5+ years of experience in digital operations, financial management, or resource planning.

* Strong analytical skills with a focus on financial accuracy and operational efficiency.

* Proficiency in Excel and financial reporting tools

* Experience with Jira, Confluence, & Jira Service Management space management and administration

* Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.

* Proven analytical and leadership skills in projects delivering IT-based business solutions.

* Proven ability to support the team and help where/when needed - a hands-on approach.

* A client-focused mindset, delivering superior customer results and service.

* Strong facilitation and presentation capabilities combined with consensus-building skills.

What You Can Expect

* An inspirational place for you to do your best work, be engaged in meaningful ways, and continually develop the skills, competencies and qualities that set our team apart.

* Compensation commensurate with your qualifications, experience, and other factors including geographic location, market and operational factors.

* Total Rewards include:
Medical, Dental, Vision, Life Insurance, Disability Insurance, 401(k) Savings Plan, Employee Stock Purchase Plan, Professional Development Program, Paid Time Off and Paid Sick Time (in geographies where legally required).

What We Do

At RGP, we're creating a future where businesses produce their best work without constraints. We've built a global network of over 2,600 experts across four regions, providing a comprehensive suite of solutions across on-demand talent, next-generation consulting, and outsourced services to support organizations at every stage of their growth journey. Trusted by Fortune 100 companies and emerging disruptors alike, we challenge conventional ways of working, drive growth, and pave the way for long-term success through bold innovation and fearless collaboration.

Our values guide everything we do and strengthen our commitment to people. By combining smart processes, human-centered design, and advanced technology, we celebrate our team's excellence and ensure we grow together. We believe in the power of continuous learning and development to drive both individual and organizational success. It's time to rethink how work gets done. Dare to Work Differently with RGP.

RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, or any other legally protected trait and encourage all applicants to apply.