Digital Process Analyst

Job Description

Job Description: In the role of Digital Operations Process Analyst, you would work as part of a multidisciplinary project team to plan, design, develop, and implement comprehensive business solutions in response to business needs. Knowledge of methods and techniques for business analysis and demonstrated skill in their application to solving business problems are essential.

Job#: 3023064

The Digital Operations Process Analyst is a key partner in driving operational and financial excellence across digital platforms. This role focuses on managing resource allocations that impact department budgets, assisting in the Jira, Confluence, and Jira Service Management administration, and overseeing software license compliance with financial impact. Ideal candidates are detail‑oriented, financially savvy, and skilled at balancing cost efficiency with strategic resource planning.

• University degree or college diploma relevant to business analysis or equivalent education and experience.
• Between 3 and 10 years in the IT industry with experience as a Process Analyst.
• Experience building strong working relationships with business and IT stakeholders.

• 5+ years of experience in digital operations, financial management, or resource planning.
• Strong analytical skills with a focus on financial accuracy and operational efficiency.
• Proficiency in Excel and financial reporting tools.
• Experience with Jira, Confluence, & Jira Service Management space management and administration.
• Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
• Proven analytical and leadership skills in projects delivering IT‑based business solutions.
• Proven ability to support the team and help where/when needed – a hands‑on approach.
• A client‑focused mindset, delivering superior customer results and service.
• Strong facilitation and presentation capabilities combined with consensus‑building skills.
• Desire to excel in a fast‑paced, dynamic and complex environment.
• Demonstrate leadership and mentoring skills.

• Manage and assist in maintaining the resource allocations that impact the department budget.
• Assist in the software capitalization process by working with resource managers and program managers to update work items in Jira.
• Oversee software license compliance and calculate chargeback licensing costs.
• Allocate digital resources effectively across teams and projects, ensuring optimal utilization.
• Document and improve workflows for financial, operational, and resource management processes.
• Extensive knowledge in requirement elicitation and business process workflows to document requirements.
• Elicit clear business requirements and evaluate scope considering desired outcomes.
• Actively manage scope and requirement updates to balance changing business needs with delivery capabilities.
• Ability to work in a fast‑paced and high‑demand environment.

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans. We also provide an ESPP (employee stock purchase program) and a 401K program allowing contributions typically within 30 days of starting, with a company match after 12 months of tenure. Additional benefits include HSA, a Support Linc Employee Assistance Program, corporate discount savings, and professional development opportunities such as on‑demand training and certification prep.

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804‑523‑8228.

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