Sr. Manager, Commercial Service

Imagine yourself… Thriving in a supportive team environment that inspires you to strive for excellence. Contributing to a brighter, more sustainable future. It is possible with a role at McCrometer (). McCrometer, a Veralto company, is a global leader in flow instrumentation. We design, develop, and manufacture world-class flow measurement equipment, for far-reaching impact:
Our products are used in the oil and gas industry, agriculture and irrigation, water and wastewater systems management, and industrial processes. Behind McCrometer’s innovations is a top-notch team with deep expertise in flow physics and real-world operating dynamics. When you join our team and the broader Veralto network, you will work with products at the forefront of flow technologies that make an everyday impact on resources we all rely on—and along the way, you will make a powerful investment in your growth through challenging, meaningful work and dedicated opportunities for career development.

We are seeking a Senior Manager, Commercial Service to lead McCrometer's DDS and commercial service function with direct ownership of service contract revenue, customer retention, and delivery performance. This is an opportunity to shape a high-visibility commercial function — at a company whose flow instrumentation solutions directly support critical water, agricultural, and industrial infrastructure — while expanding your leadership impact across a complex, cross-functional environment.

Reporting to the VP, Marketing & Strategy, this role will be hybrid at Loveland, CO. In this role, you will build scalable processes for contract renewals and rental fleet management, convert recurring service opportunities into captured revenue, and establish the operational foundation for software-enabled service growth. You will work closely with Sales, Service Administration, Finance, Product Management, Software, Operations, and Field Service Partners to align recurring service execution with measurable revenue outcomes and a differentiated customer experience.

You will also partner with the Loveland facility to maintain inventory visibility, align service demand planning, and resolve operational escalations tied to the open channel manufacturing cell and DDS rental fleet. Success in this role means achieving contract renewal targets on time, reducing DDS customer downtime through proactive service delivery, and launching at least one scalable process improvement across renewals or fleet management within the first 12–18 months.

• Own DDS and commercial service bookings, revenue, and renewal forecasting; partner with Finance and Sales to deliver accurate monthly results and identify margin improvement opportunities.
• Drive full contract lifecycle execution — new contracts, renewals, expired contract recapture, and cancellations — ensuring accuracy, on-time delivery, and proactive customer communication in partnership with Service Administration.
• Support Sales in developing RFP/RFI responses for new and renewal DDS contracts, with a focus on accretive margin and sustainable revenue growth.
• Lead DDS customer success for strategic accounts, including structured monthly and quarterly business reviews that reinforce retention, renewal health, and instrument uptime performance.
• Establish and manage KPIs across instrument uptime, reporting completion, service responsiveness, issue aging, customer satisfaction, and renewal health; use performance data to drive continuous improvement.
• Manage Field Service Partner (FSP) performance against defined operating expectations, documentation standards, service quality targets, and cost controls to improve uptime and reduce unnecessary repeat visits.
• Lead, coach, and develop DDS and…