Senior Director, Business Analytics

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Wiley Research is in the midst of a consequential transformation - recasting itself from a legacy publishing operation into a data-intelligent, market-responsive research enterprise. That transformation depends on an analytics capability that currently exists in pieces:
We require a rigorous, connected capability that synthesizes data from across the business, surfaces competitive and operational insights, and gives Research leadership the clarity to act with speed and conviction.

The Senior Director, Business Analytics is accountable for building and leading that capability. This is a senior leadership role at the intersection of strategy, data, and performance. This person will define the Research analytics agenda - drawing on existing staff expertise, internal data systems, and external intelligence sources - and translate that agenda into the insights that inform strategy, drive investment decisions, sharpen our competitive positioning, and improve performance outcomes.

This role has a particular focus on commercial analytics - the measurement and interpretation of revenue performance, renewal health, customer retention, and market penetration that tells Research leadership where the business is winning, where it is losing, and where to invest next. The Senior Director is expected to function as a trusted commercial analytics advisor to the Research EVP and leadership team, translating commercial data into clear strategic recommendations and ensuring that commercial performance is measured consistently and confidently across all geographies, segments, and product lines.

The Senior Director works in close partnership with the Senior Director, Business Analytics & Operations, who leads the consolidation and operationalization of data from Wiley's internal and external reporting systems. While the Senior Director, Business Analytics & Operations focuses on data infrastructure and reporting integrity, this role focuses upstream - defining the analytical and commercial agenda, asking the right strategic questions, and ensuring that insights flow into decisions at the right moment.

This division of labor is intentional and complementary.

Wiley Research operates in a highly matrixed environment where data ownership is distributed across multiple functions, teams, and systems. A central challenge of this role is bringing coherence to that landscape: establishing governance, building trust with data-generating teams, and creating a consolidated, commercially reliable view of Research performance that does not currently exist. The right candidate brings both analytical rigor and organizational acuity - the ability to navigate complex stakeholder environments, build influence across functions, and make the case for disciplined data practices in a culture that has historically operated without them.

• Define and own the analytics strategy for the Wiley Research business - setting priorities, building the capability roadmap, and ensuring the analytics agenda aligns with and anticipates the strategic priorities of the EVP and GM, Research.
• Deliver advanced commercial analysis to provide the foundation for strategic decision-making. Identify growth opportunities, retention risks, and areas of underperformance before they…