Customer Support Specialist, IHD

The Target Pay Range for this position is $21.11 - $26.00 Hourly. At Mars, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.
** Job Purpose/Overview
** The Customer Support Specialist delivers on the Antech Customer Service Vision of unwavering commitment to empathetic and caring veterinary diagnostic support. They are responsible for managing and servicing incoming customer calls with a customer-forward approach and a high level of empathy. This position requires a professional with strong relationship building and communication skills. The Customer Support Specialist accurately enters orders and is knowledgeable about Antech products and programs.
** Essential Duties and Responsibilities
** Demonstrates proficiency in all products and is seen as a knowledgeable resource in all product categories.

Other duties as assigned.

Education and Experience Associates degree in business or veterinary related field, or equivalent related experience preferred.

Minimum of 2 years’ experience in call center environment is preferred. Working knowledge of veterinarian, medical information technology (IT) and/or clinical diagnostic environment preferred. Knowledge,

Skills and Abilities

Excellent customer service skills including patience, ability to listen and ability to provide a positive experience with all interactions. Strong organizational skills and attention to detail. Demonstrated ability to approach problems and find appropriate solutions.

Ability to work effectively in a team environment. Ability to adapt and be flexible in a variety of situations. Accurate and efficient data entry skills. Intermediate ability with Microsoft Office Suite, Internet Software and E-mail required.

Intermediate ability with  or similar CRM (Customer Relationship Management) preferred. Ability to maintain quality assurance metrics for queue as determined by Customer Support Leadership and the Support Enablement Team.
* Paid Time Off & Holidays
* Medical, Dental, Vision (Multiple Plans Available)
* Basic Life (Company Paid) & Supplemental Life
* Short and Long Term Disability (Company Paid)
* Flexible Spending Accounts/Health Savings Accounts
* Paid Parental Leave
* 401(k) with company match
* Tuition/Continuing

Education Reimbursement
* Life Assistance Program
* Pet Care Discounts
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