Service Contract Support Representative

At Hach (), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better — faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

Reporting to the Service Contract Support Supervisor, the Service Contract Support Representative is responsible for supporting the Service Contracts Team through all aspects of initial quote preparation and distribution, contract booking and invoicing, pricing, credit and re‑bill, account receivable coordination, service system management relating to the initiation and closing of repair jobs, customer satisfaction, and other duties as required to support the Service Contract Support Team in renewing standard contracts, up‑sell / cross‑sell, and conversion of various service program contracts.

This position is part of the NA Service Commercial team located in Loveland, CO and will be onsite.

• Process revenue‑generating service transactions in Salesforce, including purchase orders (POs) and new service agreements.
• Complete simple contract updates, including, but not limited to, serial number swaps, add‑ons, service changes, etc.
• Answer and return incoming customer calls through a high‑volume queue, ensuring prompt, professional responses.
• Review and process items within the Sales Folder, including the accurate updating and administration of new product contracts.
• Distribute key customer‑facing documentation such as invoices and service confirmations.
• Make necessary instrument installed base changes / updates.
• Collaborate with internal teams to support resolution of basic service‑related questions and issues.
• Provide back‑up coverage for team members during time off or high‑volume periods.
• Meet or exceed performance expectations related to accuracy, responsiveness, and productivity.
• Assist with all other duties as needed to ensure the success of the team.

• High School or equivalent required;
  Associate degree or some college coursework preferred.
• Call center or heavy call volume experience preferred.
• Minimum 1‑year Customer Service experience.
• Minimum 1‑year general office experience or equivalent.
• Demonstrated proficiency with Microsoft Office products, including Word, Excel, PowerPoint, and other database applications.
• Knowledge of Oracle, Salesforce, and/or Cisco Upstream is a plus.

• Paid Time Off, Paid Sick Leave, Paid Company Holidays
• Professional onboarding and training options
• Career coaching and development opportunities
• Health benefits
• 401(k)

The compensation range for this role is $20.00 – $24.00 USD per hour. This job is also eligible for bonus pay.

For Colorado roles only:
We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at  to request accommodation.

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies.

No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.