Community Associate, Customer Service​/HelpDesk

(Full‑Time, but split time between 2 locations)

Address 1:
Work 2 days per week

1635 Foxtrail Drive
1st and 2nd Floor
80538 Loveland, Colorado

Address 2:
Work 3 days per week

155 E Boardwalk Drive
80525 Fort Collins, Colorado

The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!

At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe!

Join us and help us bring more freedom to people and businesses while expanding our network. You’ll be able to enjoy a great work‑life balance and competitive benefits, while growing your career path along the way.

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center, and handling all administrative and support needs so customers can focus on running their business.

You arrive a few minutes before the center opens to make sure everything is ready and check that no fixtures were missed.

Throughout the day you handle a variety of customer requests: updating Wi‑Fi codes, locating packages, providing directions, setting up projectors, charging services, and ensuring accurate invoices.

You also coordinate with the Community Manager for weekly networking events: planning invitations, printing posters, and introducing prospects to the community.

On busy days you may also manage service tickets in our portal and recommend nearby restaurants to customers in group meetings.

The role ends with cleaning up and preparing the center for the next day.

We’re looking for someone who can manage multiple tasks while providing the best customer service. You also need to be:

• A good communicator, capable of building strong professional relationships and empathizing with customers (1+ year of customer service experience preferred)
• Happy taking ownership of problems and finding solutions
• Positive, enthusiastic, and adaptable to fast‑changing situations
• Experienced and confident with MS Office and basic IT equipment
• Legally eligible to work in the country you apply in and at least 18 years old

On top of a competitive total compensation package, you’ll enjoy:

• Work‑life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 paid company holidays per calendar year, in addition to accrued PTO
• Competitive 401(k) program with company match
• Affordable and comprehensive health care for all full‑time team members (and some plan options for part‑timers)
• A quarterly bonus plan, plus an hourly rate of $20.50
• A bright and inspiring work environment
• Training and development opportunities aligned with career growth
• A professional workplace community (business casual attire required)

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.