TOC Technician I

TOC Technician IJob Code
15003

FLSA Status Non-Exempt Job Family Operations CenterHSE Status Safety-Sensitive About Mesa Power Solutions Mesa Power Solutions is a fast-growing U.S. manufacturer delivering reliable, responsible power systems to industrial markets nationwide. We engineer and build advanced, sound-attenuated, temperature-controlled generator sets designed to perform in the toughest environments. Backed by industry-leading service and real-time telemetry technology, we give our customers the confidence and visibility they need to keep critical operations running.

At Mesa, people come first. We are committed to building a workplace where employees feel safe, respected, and valued and where performance, accountability, and professional growth are recognized and rewarded. Our A.D.A.P.T. values drive everything we do. We are:

Action-Oriented. Disciplined. Accountable. Passionate. Trustworthy.

What We Offer Competitive base pay
401(k) plan Generous paid time off — including vacation, holidays, parental leave, and bereavement
100% employer-paid Health, Dental, and Vision insurance for employees and their dependents

Employee Assistance Program Life Insurance Short- and Long-Term Disability coverage

Critical Illness and Accident insurance

Annual Evaluations with the opportunity for a pay increase based on performance

We invest in our people because they are the foundation of our success.

Employment Requirements Safety is a core value itions identified as safety-sensitive require initial drug screening as a condition of employment, and employees in those roles may be subject to random testing in accordance with company policy.

If you’re ready to do meaningful work, grow professionally, and be part of a team that’s powering critical industries nationwide, this is your opportunity.

Join Mesa Power Solutions and help us build the future of reliable power.

Job Summary As a TOC Technician I, you will maintain Mesa’s industry-leading uptime through 24/7 monitoring and technical support. Identifying and investigating system alerts, communicates performance data, and assists field technicians. Requires strong problem-solving and communication skills, a self-starting mindset, and the ability to build and maintain effective relationships with department teams and field operations.

Essential Duties Monitors unsafe conditions (weather/fatigue) and communicates to all leaders in the organizational hierarchy per Mesa’s Standard Operating Procedures (SOP).Exercises independent judgement and to assist technicians in troubleshooting.

Utilizes Mesa’s unique software programs to monitor, investigate, coordinate, track & follow-up on all operational and safety issues.

Provides exceptional customer service for anyone interacting with the Operations Center from the onset of an issue until the resolution.

Assists with any requests for support.

Works within a team of other operations technicians to identify and prioritize operational issues and insure they are resolved in accordance with Mesa’s standard.

Through the analysis of systems and reports the operations center technician identifies faults and model sizing issues fleet wide.

Understands current organizational hierarchy in field operations across the Mesa footprint.

Read and demonstrates an understanding of Ideal Team Player & Extreme Ownership.

All other duties assigned.

Education Required High  School or GED Experience

Preferred1 year previous related experience.
1 year customer service experience.

Any data entry/analytics experience.

Honorably discharged service veterans are preferred.

Knowledge, Skills, & Abilities AVAILABLE TO WORK NIGHT SHIFT EVERY 6-8 WEEKS!

Understands or can quickly learn Mesa error codes and their implications across unit types.

Familiar with field operational and safety protocols, including weather and fatigue-related risks.

Working knowledge of Mesa’s proprietary software systems and operational data analysis.

Strong ability to collect, interpret, and respond to data in fast-paced environments.

Skilled in identifying system faults, trends, and sizing issues fleet-wide.

Capable of independently troubleshooting and escalating operational or safety issues.

Excellen…