Community Banker

Summary

The Community Banker delivers personalized client service by holding financial conversations with clients and prospects to determine their needs and provide appropriate solutions. The role is responsible for maintaining client relationships while upholding First Interstate Bank’s Service Commitments and the bank’s vision and values.

• Delivers personalized client service in person and over the phone by answering questions, assisting with issues, and offering solutions.
• Opens and maintains a variety of products, including consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, and consumer and small business credit cards.
• Conducts financial conversations with clients and prospects to determine needs and provide appropriate solutions.
• Processes new consumer loan requests; may also engage in conversations or process new small business loan requests.
• Identifies referral opportunities to other lines of business—such as Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management—and consistently documents referrals and other client activity using 360 View.
• Builds client relationships through outbound outreach and proactive engagement.
• Performs teller duties as needed, including check cashing, deposits, withdrawals, loan payments, and accurate counting of currency and coin.
• Completes work accurately with minimal errors.
• Participates in volunteer activities and financial education efforts.
• Stays current on regulatory changes and demonstrates compliance with all bank regulations, policies, and procedures related to assigned job functions.
• Performs other duties as assigned.

• Strong attention to detail and ability to follow verbal and written instructions.
• Maintains confidentiality at all times.
• Uses tact and diplomacy effectively when interacting with clients and coworkers.
• Possesses working knowledge of personal computers, Microsoft programs, and strong key skills.
• Maintains working knowledge of digital platforms, CRM systems, and emerging technologies.
• Able to read and comprehend simple instructions, short correspondence, and memos.
• Able to write simple correspondence.
• Able to effectively present information in one‑on‑one and small‑group situations to clients and other employees.
• Mathematical skills: add, subtract, multiply, divide in all units of measure using whole numbers, fractions, decimals; compute rates and percentages; interpret bar graphs.
• Demonstrates timely completion of work and meets deadlines.
• Produces complete and accurate work with high pride and professionalism.
• Shows personal initiative and serves as a positive example for others.
• Strong conversational ability with clients to understand their needs and originate all types of personal loans.
• Complies with the S.A.F.E. Mortgage Licensing Act of 2008 and related regulations.
• Background investigation results acceptable.

High School Diploma or General Education Degree (GED) required; 1‑3 years banking or related experience required.

Representative physical demands: operating computer equipment, handling, hearing, lifting (up to 25 lbs), sitting, standing, talking, walking, noise level – moderate; varying work hours; travel as needed.

The pay range for this position is $23.61 to $35.42 per hour in CO. Benefits include medical, dental, vision, short‑term and long‑term disability, life insurance, flexible spending accounts, health savings account, employee assistance program, 401(k), Paid Time Off, and up to 11 paid federal holidays.

First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier‑free employment process. Employment is based solely on merit and qualifications. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law. Reasonable accommodations are provided to meet the obligations under the Americans with Disabilities Act and state disability laws.

All applicants must pass pre‑employment screenings including a background check. First Interstate Banc System participates in E‑Verify.