Guest Service Agent

Guest Service Agent   page is loaded## Guest Service Agent locations:
Hampton Inn - Lovelandtime type:
Part time posted on:
Posted Todayjob requisition :
R0029642#
** City, State:
** Loveland, Colorado The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel’s front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.
We are currently looking for someone available to work 2:00 PM – Midnight, Friday through Sunday. These are high-volume nights, and we are looking for the right fit for our team.

Title:

Guest Service Agent

Location:

Loveland, Colorado

FLSA:
Non-Exempt Status:
Part-time

Reports to:

Front Office Manager  Pay Range: $16.00 - $17.00

Job Summary:

The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel’s front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction. We are currently looking for someone available to work 2:00 PM – Midnight, Friday through Sunday.

These are high-volume nights, and we are looking for the right fit for our team. We are a group of experienced front desk professionals, and service is our number one priority. We’re looking for someone who is ready to learn, grow, and genuinely be of service to our guests. Essential Functions and Duties:
Greet, register, and assign rooms to guests upon their arrival. Verify guest credit and establish payment methods for accommodation. Keep accurate records of room availability and guest accounts using property management systems. Compute bills, collect payments, and make change for guests. Perform basic bookkeeping tasks, such as balancing cash accounts. Issue room keys and provide necessary instructions to bell attendants.

Review accounts and charges with guests during the check-out process. Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems. Transmit and receive guest messages using telephones or switchboards. Coordinate with housekeeping and maintenance staff to address guest-reported issues. Make and confirm reservations for guests. Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.  

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. Required Experience, Education, and

Skills:

Previous experience in a hotel front desk or guest service role preferred. Strong customer service and communication skills to interact effectively with guests and staff. Proficiency in using property management systems and basic office software (e.g., Word, Excel). Ability to handle cash transactions and perform basic bookkeeping tasks. Excellent problem-solving abilities to resolve guest issues efficiently. Strong organizational skills with attention to detail in managing guest reservations and records.

Ability to work independently and follow established hotel policies and procedures. Work Environment:
Primarily indoor work within the hotel’s front desk and lobby areas. Requires standing and walking for long periods throughout the shift. Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies). Flexible schedule required, including availability for evening, weekend, and holiday shifts. Frequent use of a computer and telephone, interacting with guests and team members.

Other Duties:  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity:
Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age,…