Engagement Director for Manufacturing

Description:

We are seeking a strategic, results-driven, and client-focused Engagement Director to lead presales, delivery governance, and client engagement for our Enterprise Solutions
-including SAP, Oracle, Salesforce, Service Now, and AI/ GenAI
-in the USA. This role will play a key role in driving business growth, ensuring delivery excellence, and maintaining high levels of client satisfaction

Key Responsibilities:

Presales & Solutioning:

• Lead delivery of our SAP S4 Hana capabilities for implementation and support.

• Lead presales and solutioning for enterprise technology opportunities across SAP, Oracle, Salesforce, Service Now, and other platforms.

• Design transformation roadmaps that incorporate AI/ GenAI , automation, and digital innovation.

• Collaborate with sales, delivery, and domain teams to develop tailored solutions for clients.

• Respond to RFPs, RFIs, and client presentations with compelling, value-driven proposals.

• Develop reusable solution assets, industry-specific accelerators, and reference architectures.

Delivery Governance:

• Govern the Enterprise Solutions business, ensuring alignment with regional growth strategies and global objectives.

• Monitor pipeline health, deal conversion, and solution quality across the region.

• Drive strategic initiatives, account planning, and portfolio reviews with delivery and sales leadership.

• Ensure compliance with frameworks, local regulations, and industry standards.

• Provide thought leadership and market intelligence to shape go-to-market strategies.

Client Engagement:

• Build and maintain strong client relationships, acting as a trusted advisor to senior stakeholders.

• Conduct regular client meetings to review project progress, address concerns, and identify new opportunities.

• Ensure high levels of client satisfaction through proactive communication and issue resolution.

Qualifications:

• A Bachelor's or Master's degree in Engineering, Computer Science, or a related field is required; an MBA is considered an additional qualification.
• Certifications in SAP S4 Hana preferred.
• Excellent communication, presentation, and stakeholder management skills.
• 20+ years of IT experience with at least 8 years in presales, solution architecture, or consulting roles in the USA.
• Strong experience in enterprise platforms (SAP, Oracle, Salesforce, Service Now) and their application in various industries.
• Proven track record of winning large transformation deals and managing complex solution cycles.
• Experience in AI/ GenAI use cases and their integration into enterprise ecosystems.
• Deep understanding of the US enterprise landscape, compliance, and digital transformation drivers

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