Technical Product Advisor II

Contributing to a brighter, more sustainable future

Thriving in a supportive team environment that inspires you to strive for excellence.

Doing meaningful work that makes an everyday impacton the world around you.

At Hach ( ), aVeraltocompany, we ensure water quality for people around the world. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. Weaccomplishthis through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team,you’ll contribute to a company that values innovation, collaboration, and professional growth. Motivated by the highest stakesofclimate change and global health, we are working together to find new technologies that ensure water safety and sustainability
.

Bonus/incentive pay

A flexible work environment

Paid holidays and paid time off

Ongoing investment in your career through dedicated training, on-the-job development, and coaching

Total rewards that support your success at work and beyond, including comprehensive health benefits, a 401(k) savings plan with employer match, and associate wellbeing programming with rewards

Reporting to the Manager, Technical Support, the Technical Product Advisor II will provide world-class service and support to all internal and external customers via the contact center. The Technical Product Advisor II will be successful through mentoring and leadership within the department, and by having an advanced understanding of internal systems, products and applications, soft skills, vertical markets and sales lead identification.

Handle basic incoming technical and customer support questions from internal and external customers providing prompt, accurate answers.

Identify and manage customer escalations and utilize cross-functional relationships to negotiate ‘win-win’ solutions.

Provide efficient, technical troubleshooting support on testing systems and Hach chemistry methods.

Act as a liaison between Technical Support and all cross-functional departments to relay Voice of Customer, (VOC), and drive continuous improvement.

Identify sales opportunities, understand the industries, vertical markets, and products, and submit leads to drive appropriate up-sell and cross-sell opportunities to the customer.

A minimum of 2 years of experience in customer service, technical support, field service, and/or previous supervisor experience.

A minimum of 1 year of experience in one or more of Hach’s key markets (drinking water, wastewater, and industrial).

A minimum of 1 year of experience with Analytical Chemistry, Biology, Environment Sciences or equivalent required.

A minimum of 1 year of experience with MS Office.

High School Diploma or equivalent.

BA or BS degree preferred.

Electrical and Mechanical aptitude.

Experience with Salesforce and/or Oracle (ERP) preferred.

Strong verbal and written communication skills.

Prior call center experience.

Ability to adapt to changes in expectations, metrics, and environment as business needs demand.

Hach is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career.

Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the…