ServiceNow Platform Engineer

• Design, configure, develop, test, deploy, troubleshoot, and support Service Now capabilities using native platform features, configuration, and low-code automation
• Improve and support incident, major incident, problem, change, request, service catalog, knowledge, approvals, service levels, notification, and operational workflows
• Build and maintain Configuration Management Database and Common Service Data Model capabilities, including class structure, relationships, service models, ownership, lifecycle, reconciliation, identification rules, and data quality controls
• Configure and support Information Technology Operations Management capabilities, including Discovery, Service Mapping, MID Servers, Event Management, infrastructure visibility, and service health
• Develop and support integrations using Integration Hub, application programming interfaces, enterprise middleware, event sources, and standard integration patterns
• Diagnose integration failures and maintain reliable data exchange between Service Now and operational systems
• Partner with infrastructure, data center operations, security, service desk, process owners, and business stakeholders to translate requirements into maintainable solutions
• Troubleshoot defects and production issues; participate in peer design and code/configuration reviews
• Support testing, releases, documentation, dashboards, operational reporting, platform upgrades, and reduction of technical debt
• Deliver reliable, maintainable solutions with increasing independence and appropriate use of native platform capabilities
• Improve Configuration Management Database accuracy, Discovery coverage, service visibility, automation, and operational reporting
• Align incident, request, change, and operational workflows to business processes through disciplined testing and releases
• Reduce unnecessary customization, production defects, release risk, and technical debt while maintaining platform supportability and upgradeability

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent technical education and experience
• 4+ years of hands-on Service Now platform experience across configuration, development, enhancement, integration, administration, implementation, or production support
• 3+ years of hands-on Service Now Information Technology Service Management experience
• Hands-on Service Now engineering experience with Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, access controls, JavaScript, Integration Hub, and application programming interfaces
• Hands-on experience with Configuration Management Database and Common Service Data Model
• Working knowledge of Discovery, Service Mapping, MID Servers, or other Information Technology Operations Management capabilities
• Ability to work independently, troubleshoot complex issues, document solutions, estimate effort, participate in peer reviews, and communicate effectively with technical and business stakeholders
• Applicants must be legally authorized to work in the United States and reside in an eligible state
• Preferred:
  Service Now certifications
• Preferred: experience in data center, managed services, cloud, telecommunications, hosting, colocation, or high-availability technology operations environments
• Preferred: experience integrating Service Now with monitoring, asset, identity, security, network, financial, or operational platforms
• Preferred: experience with Field Service Management, Security Operations, Vulnerability Response, Enterprise Asset Management, Hardware Asset Management, Event Management, Performance Analytics, platform modernization, or migration from heavily customized implementations

Demonstrates expertise in Service Now platform capabilities, including…