Store Manager, Retail & Store Manager

Values

We value people and celebrate diversity, equality, and inclusion. We strive to be a positive force in our community.

• Success: pursue excellence while learning and evolving.
• Career growth: develop industry‑leading talent because Ross grows when its people grow.
• Teamwork: solve hard problems together to find the right solution.
• Community commitment: celebrate backgrounds, identities, and ideas that strengthen our team.

Ross is a Fortune 500 off‑price retailer with more than 2,200 stores and $22.8 billion in 2025 revenue. Corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston and eight distribution centers nationwide.

Lead the entire operation of a Ross store, ensuring Company standards and best practices are consistently met. Staff, train, and develop the leadership team and Associates to achieve desired sales and profitability while maintaining a friendly, easy‑to‑shop environment. Manage stockroom, front end, and sales floor operations so that new merchandise reaches the floor promptly and expenses are controlled through best practices.

• Lead Company best practices and maximize productivity by eliminating unnecessary steps.
• Analyze store reports to evaluate controllable expenses and overall performance.
• Address variances to Company standards with appropriate action plans, partnering with the District Manager as needed.
• Ensure proper scheduling of Associates to meet business objectives.
• Accept special assignments as directed by Leadership.
• Administer payroll, including daily punch edits, scheduling compliance, Sunday payroll transmission, and reporting.

• Recruit, hire, train, and develop Assistant Managers, Area Supervisors, and non‑exempt Associates.
• Utilize and promote retention tools—bonus programs, recognition, contests—to reduce turnover.
• Address personnel and performance issues via coaching, warnings, progressive discipline, and termination as required.
• Ensure compliance with Ross personnel policies and all State, Local, and Federal regulations.
• Consult with the District Manager on Associate Relations issues.

• Lead all expenditures to remain within budget.
• Control payroll hours as primary controllable expense.

• Maintain adherence to Company safety policies and protect Associates and Customers.
• Ensure Associates understand and execute emergency operating procedures.

• Treat all Customers, Associates, and leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism.
• Execute Customer Service and Merchandise Presentation programs through training and supervision.
• Coach Retail Associates to provide efficient, friendly service at registers, the Customer Service desk, fitting rooms, and sales floor.

• Model professional appearance in line with the Company Dress Code and reinforce it at all times.
• Represent and support the Company brand at all times.
• Maintain a clean, neat, easy‑to‑shop environment.
• Maintain high housekeeping standards with maintenance personnel and Associates.

• Ensure recovery, sizing, and markdowns meet Company standards through instruction and follow‑up.
• Present merchandise per Company merchandising guidelines.
• Urgently manage merchandise processing to the sales floor within expected Company timeframe.

• Train Associates on Loss Prevention programs to meet store shortage goals.
• Demonstrate integrity and honesty; safeguard confidential information, cash, and merchandise.
• Maintain a strong Customer Service presence on the sales floor and drive Loss Prevention awareness.
• Lead the annual inventory process and execution of inventory guidelines.
• Monitor mark‑out‑of‑stock policy for correct administration.

• Manage Work Processes
• Business Acumen
• Plan, Align & Prioritize
• Build Talent
• Collaborate
• Lead by Example
• Communicate Effectively
• Ensure Accountability & Execution

• Five or more years of store management experience in retail.
• High level of Customer service.
• Ability to lead,…