Tire and Battery Service Advisor

What you'll do

• Maintain facility and sales floor safety and standards by following all safety policies and procedures, conducting safety sweeps, and properly handling forklift and hazardous materials.
• Ensure the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including handling claims, returns, shrink, and damages.
• Present and maintain merchandise presentation by stocking, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise, and securing fragile items.
• Monitor the status of tire and battery orders daily and assist members with installation appointments, communicating lead time changes and cancellations, and offering alternative suggestions.
• Provide expert member service and recommendations by greeting members, identifying needs, assisting with purchasing and service decisions, and resolving concerns.
• Drive sales and service excellence in the TBC by communicating merchandise and service value and collaborating with associates across the club.
• Triage and prioritize service workflow in TBC service bays, referring to Sam’s Garage for waiting members and adjusting priorities to maximize service efficiency.
• Demonstrate knowledge of safety, compliance protocols, tire and battery industry guidelines, equipment operations, TPMS, product specifications, seasonality, point‑of‑sale systems, and sales techniques.
• Leverage technology to enhance operations and engagement using digital tools and handheld devices for sales planning and real‑time decisions.
• Serve as a brand advocate by modeling high-quality customer experience, developing team members, and aiding in training.
• Operate TBC equipment properly and safely, receive, store, and dispose of merchandise, complete vehicle service requests and tests, and process member purchases, returns, refunds, and exchanges with appropriate procedures.
• Adhere to company policies, procedures, and ethics standards while implementing related action plans and using the Open Door Policy.
• Complete work assignments and priorities using policies, data, resources, and collaboration with managers, co‑workers, and partners to identify and communicate progress and improvement opportunities.

• Respect the Individual:
  Embrace differences in people, cultures, ideas, and experiences, creating a workplace where associates feel seen, supported, and connected.
• Respect the Individual:
  Work as a team, build strong trusting relationships, and communicate with impact, energy, and positivity to motivate and influence.
• Respect the Individual:
  Strengthen the team by helping, developing, and mentoring others while recognizing contributions and accomplishments.
• Act with Integrity:
  Maintain and promote the highest standards of integrity, ethics, and compliance, modeling Walmart values and holding oneself and others accountable.
• Act with Integrity:
  Act in a selfless, humble, self‑aware, honest, fair, and transparent manner.
• Serve our Customers and Members:
  Deliver results while putting the customer first, making decisions based on reliable information, and balancing short‑ and long‑term priorities.
• Strive for Excellence:
  Display curiosity and a desire to learn, take calculated risks, and demonstrate courage and resilience.
• Strive for Excellence:
  Drive continuous improvements, be open to new technologies and skills, and support others through change.

• Valid state‑issued driver's license.
• 18 years of age or older.

• Auto service industry, retail experience.

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes; the amount depends on job classification and length of employment.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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