Dispatcher land

Join Swan Heating, Plumbing, Air, and Electrical as a Dispatcher and play a crucial role in ensuring our customer's homes are serviced promptly. As a Dispatcher, you will be the central communication hub between our customers, field technicians, and various areas of the business operations team. Our Dispatchers are the heartbeat of our service operation. In this role, you'll coordinate technicians in the field, support customers when they need us most, and ensure every service appointment runs as smoothly and efficiently as possible.

Your ability to communicate, adapt, and make quick decisions will directly impact customer satisfaction and team success.

Key Responsibilities:

• Coordinating Service Requests:
  Efficiently schedule and dispatch service calls to field technicians.
• Communication Point:
  Act as the main point of contact for field teams, customers, and management.
• Problem-solving:
  Address customer inquiries and resolve issues promptly to ensure customer satisfaction.
• Monitor and Adjust Schedules:
  Monitor schedules closely and make real-time adjustments to optimize operations.
• Record-Keeping:
  Maintain accurate records of service requests, schedules, and any incidents.
• Emergency Response:
  Coordinate emergency response efforts when necessary.
• Resource Allocation:
  Ensure efficient allocation of resources to meet operational demands.
• Collaboration:
  
  Work closely with other departments to streamline processes and improve service delivery.

Qualifications:

• 2+ years call center experienced; dispatch experience highly preferred
• HVAC, Plumbing, Electrical, or other service-based industry experience is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in basic computer applications and call center software. Service Titan experience is a plus.
• Health insurance:
  Comprehensive medical, dental, and vision coverage.
• Retirement plan: 401(k) with company match.
• Paid time off: vacation and 6 paid holidays
• Training and development:
  Ongoing opportunities for professional growth and advancement.
• Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.

Works in a professional office environment using computers, phones, and standard office equipment. Primarily seated with occasional standing and walking. Must be able to communicate effectively with customers and team members and accurately exchange information in person and by phone. Reasonable accommodations may be made to perform essential functions.

#SWNLP

Pay Range

$23 - $27 USD

About SWAN:

Our team of master plumbing, heating and air conditioning technicians are dedicated to providing professional quality plumbing and HVAC services to residents and families throughout Loveland, CO and surrounding areas. Our teams of highly qualified plumbers and technicians are always equipped with stocked work trucks to get the job done and resolve your issues quickly.

We are always hiring friendly people who share our values of character, honor, and integrity.

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.

For government reporting purposes, we ask candidates to respond to the below self-identification survey. The completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in SWAN Loveland’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a…