Sales Development Representative; Hybrid - Waltham, MA​/Fort Collins

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non‑profits and individuals to succeed by giving them all the help and tools they need to grow online.

We’re energized by new challenges and new possibilities-and we’re just getting started!

As a Sales Development Representative (SDR), you’ll be the first point of contact in our sales cycle, responsible for inbound follow-up or outbound prospecting into partner ecosystems, identifying qualified business opportunities, and fueling the sales pipeline for our Indirect Sales team. You’ll prospect into multi-domain and franchise organizations, engaging decision‑makers and influencers across various industries and geographies.

This role is ideal for a self‑starter seeking a career in sales who thrives on cold outreach, consistently exceeds activity goals, and brings a blend of hustle, curiosity, and professionalism to every interaction.

Opportunity to earn $70K+ in annual On‑Target‑Earnings.

• Effectively and quickly respond to inbound inquiries and marketing‑qualified leads (MQLs) via phone, email, and chat per Inbound SLAs.
• Qualify leads based on customer fit, business needs, and buying signals. Utilize CTCT Sales Methodology for effective discovery and qualification.
• Guide prospects through the early stages of their journey and deliver a positive first impression of Constant Contact.
• Coordinate and schedule meetings with Account Executives (AEs) to advance qualified leads through the sales funnel, generating pipeline and revenue.
• Maintain a high speed‑to‑lead response time, meeting team SLAs, and actively monitor lead queues and routing.

• For Outbound SDRs
  - Make a minimum of 75 outbound calls per day (while maintaining an omnichannel approach) to target accounts, re‑engagement lists, and dormant customers. Inbound SDRs make a minimum of 50 calls daily.
• Clearly communicate the value of Constant Contact’s platform.
• Overcome objections and build trust with prospects through consultative outreach.
• Meet or exceed team SLAs for leads, greenfield, and day‑to‑day responsibilities. Have minimal or no Overdue steps daily.

• Maintain meticulous CRM documentation that enables successful handoff and accurate pipeline forecasting.
• Leverage sales engagement platforms to optimize touch patterns, experiment with messaging, and increase conversion rates.
• Collaborate cross‑functionally with marketing, customer success, and sales to provide feedback and enhance pipeline quality.
• Participate in weekly performance reviews with a growth mindset—identifying trends, diagnosing challenges, and proposing strategic improvements.

• 1-2 years of SDR/BDR or relevant outbound sales experience in a SaaS or tech-driven environment.
• Proven ability to generate and qualify leads through cold outreach.
• Entrepreneurial mindset—you’re excited to build new playbooks and go after untapped opportunities.
• Looking to kickstart a career in sales.
• Strong communication and interpersonal skills; comfortable engaging with business owners and marketing teams.
• Organized, self‑motivated, and goal‑oriented with a track record of hitting activity or meeting targets.
• Experience with Salesforce and engagement platforms, such as Salesloft, Outreach, or Groove, is a plus.
• Bonus:
  Familiarity with small business challenges and the digital marketing landscape.
• This is a hybrid (40 hr a…