Sales Director - CX Solutions

CSG is looking for a dynamic Sales Director to drive growth of our Customer Experience (CX) portfolio across a set of high-value Strategic Accounts. Reporting to the Vice President, Strategic Accounts, you will shape and execute account strategies that help our customers modernize how they engage, support, and retain their end customers across every channel. You will be a trusted advisor to senior stakeholders, positioning CSG's AI-enabled CX capabilities - including journey management, intelligent messaging, conversational AI and AI Routing, plus digital customer engagement solutions - to solve complex business problems and deliver measurable value.

• Own and grow a portfolio of strategic CX accounts
• Build and execute account plans focused on expanding adoption of CSG's AI-enabled CX solutions (contact center, messaging, digital engagement, customer journeys, analytics).
• Deeply understand each customer's CX strategy, pain points, and roadmap to position CSG as a long-term partner.
• Drive new CX revenue within existing accounts
• Prospect and create new CX opportunities within your module of existing strategic accounts, plus named new logo prospects. Qualify opportunities, shape solution direction with internal teams, and drive deals to closure.
• Drive new logo acquisition across key verticals. Develop and execute territory and prospecting strategies to land new customers through a direct sales motion, with a primary focus on healthcare, retail, and financial services, while operating across all three verticals.
• Identify, engage, and build relationships with executive stakeholders (CX, Digital, Operations) to position CSG's AI-enabled CX solutions.
• Accelerate growth through partner-led sales motions. In addition to the direct sales motion, drive new revenue through partner-sourced opportunities, including referrals and co-sell engagements with strategic partners.
• Lead and close partner-referred and co-sell deals by aligning on sales strategy, roles, and customer engagement across internal and partner teams.
• Lead the end-to-end CX sales process. Lead discovery, run CX value conversations, and deliver compelling presentations and demos. Develop, write, and deliver high-quality proposals and RFX responses that clearly articulate business outcomes and ROI. Negotiate pricing, commercial terms, and contractual agreements through to signature.
• Orchestrate a cross-functional pursuit team. Lead and coordinate internal SMEs, solution consultants, and partners to design winning CX solutions. Capture and share CX insights, competitive intelligence, and best practices with internal stakeholders.
• Champion CX transformation for your customers. Build senior-level relationships (Business, CX, Digital, IT, and Operations). Help customers define and deliver CX transformation by defining business challenges, determining value derived in solving the issue and then visualizing the improved customer experience.

• Sales experience: 5+ years of formal field sales experience within CSG's target markets of Financial Services, Healthcare, Retail and Cable/Telecommunications. 8+ years of sales experience identifying, qualifying, and prioritizing prospects, with a proven track record of achieving or exceeding sales quotas. Demonstrated success driving the full sales cycle from prospecting through negotiation and close.
• CX & relationship expertise:
  Strong Client Relationship Management skills, with a history of building long‑term, senior‑level partnerships. Experience driving transformational change within target accounts, ideally focused on customer experience, digital engagement, or customer service operations. Ability to communicate clear value propositions through presentations, proposals,…