Senior ServiceNow Developer

Senior Service Now Developer

We are seeking an experienced Senior Service Now Developer to design, build, configure, and support enterprise Service Now solutions across ITSM, CSM and a custom Finance module built on Accounts Payable Operations (APO). The ideal candidate will have strong hands-on development skills, practical experience and the ability to deliver scalable, maintainable solutions that improve operational efficiency and service quality.

Key Responsibilities

• Design, develop, and maintain Service Now applications, integrations, and customizations aligned to business and technical requirements.
• Build and support core Service Now artifacts such as business rules, script includes, client scripts, UI policies, UI actions, ACLs, scheduled jobs, and background scripts.
• Lead development and configuration activities within ITSM and CSM modules, ensuring dependable workflows, forms, notifications, and customer-facing processes.
• Develop and maintain Flow Designer flows, subflows, approvals, and orchestration logic to automate business processes across key Service Now modules.
• Create and execute Automated Test Framework (ATF) test suites to validate functionality, reduce regression risk, and support release quality.
• Collaborate with business stakeholders, process owners, architects, and QA teams to translate requirements into effective technical solutions.
• Troubleshoot defects, performance issues, and production incidents; provide root-cause analysis and implement sustainable fixes.
• Support upgrades, enhancements, update sets, deployments, and release management activities in multi-environment Service Now programs.
• Document technical design, configuration decisions, support procedures, and testing evidence in a clear and reusable manner.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.