Concierge- ton

Description

The Concierge is responsible for providing services for patients, guests and visitors of Nor-Lea Hospital District in a prompt, professional and friendly manner. The Concierge provides personal assistance to its customers including offering directions and information, and scheduling appointments, etc.

• Acknowledges and greets all customers within five feet with a professional and friendly demeanor.
• Provides customers with general information about Nor-Lea Hospital District, services and area.
• Escorts customers to hospital destinations via walking or pushing wheelchair.
• Maintains a clean, neat work environment including all surrounding areas.
• Follows site specific safety and security procedures. Practices preventative safety procedures as set forth by Nor-Lea Hospital District. Uses only equipment trained to use and operates all equipment in a safe manner. Reports all potential hazards and safety concerns to Manager.

"Think Forward" "Set Out-Of-The Box Goals" "Exploring new possibilities" I am the change agent that advocates for our customers. I think outside of the box to create Exceptional experiences that set us apart. I look for solutions and think of new ways to solve problems, even if it is outside of my department.

"Demonstrate genuine concern" "Display a Selfless attitude" I show kindness in every interaction. I strive to build trust with our co-workers and customers. I will communicate with our co-workers and customers in a way they understand. I will make time to address our co-workers and customers' needs.

"Show integrity" "Accept Ownership & Responsibility" I will demonstrate integrity by doing the right thing, being honest and having strong moral principles. When mistakes occur, I take the necessary steps to correct them, without dismissing patient concerns and follow through until resolution. I fully document actions taken to ensure continuity of care. I communicate expectations and follow up within defined time frames and provide updates as I understand them for my customers and teammates.

"We value diversity" "Respect is earned" I treat all people with dignity and respect, regardless of their beliefs. I do not use negative/derogatory language. I accept constructive feedback and suggestions for the greater good.

"Share Knowledge" "Take Action" I will share knowledge to empower others and encourage them to make informed decisions. I encourage others to reach their full potential. I will encourage trying new things, diverse ideas, and learning from our mistakes. I have the freedom to do what is right for our customers.

The process of sending and receiving messages with words, verbally, written or in sign language.

Identifying and responding to current and future patient and other customers needs; providing excellent service to internal and external patients and other customers.

Identifying and dealing with issues proactively and persistently; seizing opportunities that arise.

Lifelong, voluntary, and self-motivated learning.

Effectively work and complete assignments in group settings. Works independently and cooperatively with others to achieve common goals.

• Intermediate Read and write standard English
• Intermediate Read and comprehend simple instructions, short correspondence and memos
• Expert Present information in a variety of circumstances

Six months to one year related experience and/or training in customer service preferred

High school diploma or general education degree (GED).