Concierge- Hospital Registration

Location:

1600 N. Main Street, Lovington, NM 88260, United States

Employee Type:
Full-Time

Required Degree:
High school

Manage Others:
No

Contact information:

• Name:
  Irma Moreno
• Phone:  Ext 2301
• Email: careers

The Concierge is responsible for providing services for patients, guests and visitors of Nor-Lea Hospital District in a prompt, professional and friendly manner. The Concierge provides personal assistance to its customers including offering directions and information, and scheduling appointments, etc.

• Acknowledges and greets all customers within five feet with a professional and friendly demeanor.
• Provides customers with general information about Nor-Lea Hospital District, services and area.
• Escorts customers to hospital destinations via walking or pushing wheelchair.
• Maintains a clean, neat work environment including all surrounding areas.
• Follows site specific safety and security procedures. Practices preventative safety procedures as set forth by Nor-Lea Hospital District. Uses only equipment trained to use and operates all equipment in a safe manner. Reports all potential hazards and safety concerns to Manager.

• C
  - Compassion — Demonstrate genuine concern and a selfless attitude; show kindness in every interaction; build trust with coworkers and customers; communicate clearly; address needs promptly.
• A
  - Accountability — Demonstrate integrity, take ownership and responsibility; document actions to ensure continuity of care; communicate expectations and follow up within defined time frames.
• R
  - Respect — Value diversity; treat all people with dignity and respect; avoid negative language; accept constructive feedback.
• E
  - Empowerment — Share knowledge; empower others to make informed decisions; encourage trying new things and learning from mistakes; act in the best interest of customers.

• Communication — The process of sending and receiving messages with words, verbally, written or in sign language.
• Customer Focus — Identify and respond to current and future patient and other customers’ needs; provide excellent service to internal and external patients and other customers.
• Initiative — Identify and deal with issues proactively and persistently; seize opportunities.
• Self-Development — Lifelong, voluntary, and self-motivated learning.
• Teamwork — Work effectively in group settings and with others to achieve goals.

• Intermediate reading and writing in standard English
• Intermediate reading and comprehension of simple instructions, short correspondence and memos
• Present information effectively in a variety of circumstances

Six months to one year related experience and/or training in customer service preferred

High school diploma or general education degree (GED).

If you are a current employee or have previously worked for Nor-Lea Hospital District, please contact the Human Resources Department at hrgroup for your correct username and password.

The Concierge is responsible for providing services for patients, guests and visitors of Nor-Lea Hospital District in a prompt, professional and friendly manner. The Concierge provides personal assistance to its customers including offering directions and information, and scheduling appointments, etc.