Customer Experience Representative - ICS

J.B. Hunt -  -  - Responsibilities:
Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth;
Monitor and support on-time delivery, damage-free services, and accurate billing;
Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures;
Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations;
Enter customer orders into the order management system to track loads and provide necessary information to operations teams