Customer Experience Appointment Representative

Job Title

Customer Experience Appointment Representative

United States of America, Arkansas, Lowell (City)

Administration, Facilities & Secretarial

Full time

Under close supervision, performs a limited variety of clerical duties for functional groups involving compiling and arranging data, making standard computations, processing and coding documents, maintaining records and files, and booking customer deliveries.

• Accurately schedule and reschedule all loads awarded by the customer using proper reason codes to ensure timely delivery and maximize customer satisfaction.
• Track trailer pools to see if customer has available empties to determine scheduling.
• Provide documentation to validate customer disputes.
• Monitor customer’s freight for potential resets and reschedules to avoid penalties from customer and to provide the best possible service.
• Resolve appointment requests for key customers with delivery dates within locked out areas.
• Build, maintain, and nurture relationships with new customers, existing customers, and other business segments.
• Communicate with customers to verify their product order and schedule an appointment for delivery, and establish customer requirements and maximize customer satisfaction.

• Minimum:
  High School Diploma/GED with 1-2 years of working experience.
• Preferred:
  Bachelor’s Degree with 1-2 years of working experience.
• Ability to multitask.
• Ability to communicate effectively over the phone.
• Ability to embrace change.
• Proficient time-management skills.
• Ability to handle a stressful work environment.

Starting pay within the range may be affected by skills, education, experience, geography, and other qualifications. This position may be eligible for an annual bonus and incentives based on profitability or volumes in accordance with the Company’s bonus and incentive plans, as applicable.

• Medical benefit.
• Dental benefit.
• Vision benefit.
• 401(k) retirement plan.
• Life insurance.
• Short-term and long-term disability coverage.
• Paid time off commensurate with tenure (includes vacation and sick time).
• Six weeks of paid maternity leave, two weeks of paid parental leave.
• Six paid holidays annually.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.