Carrier Invoicing​/Invoicing Representative

Job Summary

Under routine supervision, this role is responsible for managing carrier payments and customer billing, driving process improvements through cross-functional collaboration. This position supports the development and refinement of standard operating procedures (SOPs), monitors the impact of workflow changes, and contributes to operational efficiency across billing and payment functions.

• Communicate with the internal and external customers to collect documentation for invoicing, inputting, and processing transactions into customer billing systems.
• Review, validate, dispute, and process carrier invoices, ensuring timely disbursement of payments in compliance with company policies and contractual terms.
• Prepare customer billing information and verify any changes to support accurate and efficient billing process and financial close.
• Serve as a point of contact for complex inquiries from carriers, customers, and internal teams on accessorial policies, notifications, billing issues; determine root causes and recommend custom solutions.
• Understand contract implications and implement invoicing in compliance with customers' needs.
• Distribute and track outgoing correspondence to external customers for return compliance and authorization.
• Partner with internal teams to drive process improvements, create action plans, review contractual changes, and achieve organizational/department/team objectives; document standard operating procedure (SOP) updates, socialize changes, and monitor adoption impacts.
• Understand and execute administrative procedures, policies, and practices.
• May support specialized functions, such as training others on J.B. Hunt systems, mentoring junior team members, serving as a subject matter expert on external and/or internal processes, and/or administering driver pay.

• High school diploma/GED
• With 2-3 years of carrier payable, customer invoicing, transportation/logistics, or relevant experience, and/or military equivalent.
• Ability to process information with high levels of accuracy.
• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums, including over the phone.
• Proficient computer skills, including Microsoft Office suite (PowerPoint, Excel, Outlook, etc.).

• Associate's degree in Finance, Supply Chain, or related field.
• With 2-3 years of carrier payable, customer invoicing, transportation/logistics, or relevant experience, and/or military equivalent.
• Ability to provide a quality of service that customers describe as excellent.
• Ability to use time and resources efficiently and effectively.
• Ability to manage multiple priorities.
• Knowledge of approaches and techniques for recognizing, anticipating, and resolving operations or process problems.
• Ability to maintain professionalism while dealing with difficult individuals.
• Ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), two weeks of paid parental leave, and six paid holidays annually.

This position is not eligible for employment-based sponsorship.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements are representative of the knowledge, skill, and/or ability required.

Carrier Invoicing / Invoicing Representative (Open)