Carrier Payable​/Invoicing Representative II

Job Summary

Under routine supervision, this role is responsible for managing carrier payments and customer billing, driving process improvements through cross‑functional collaboration. The position supports the development and refinement of SOPs, monitors the impact of workflow changes, and contributes to operational efficiency across billing and payment functions.

• Communicate with internal and external customers to collect documentation for invoicing, inputting, and processing transactions into customer billing systems.
• Review, validate, dispute, and process carrier invoices, ensuring timely disbursement of payments in compliance with company policies and contractual terms.
• Prepare customer billing information and verify changes to support accurate and efficient billing process and financial close.
• Serve as a point of contact for complex inquiries from carriers, customers, and internal teams on accessorial policies, notifications, and billing issues; determine root causes and recommend custom solutions.
• Understand contract implications and implement invoicing in compliance with customers' needs.
• Distribute and track outgoing correspondence to external customers for return compliance and authorization.
• Partner with internal teams to drive process improvements, create action plans, review contractual changes, and achieve organizational/department objectives; document SOP updates, socialize changes, and monitor adoption impacts.
• Understand and execute administrative procedures, policies, and practices.
• Support specialized functions such as training on J.B. Hunt systems, mentoring junior members, serving as a subject‑matter expert, and administering driver pay.

Minimum Qualifications:

• High school diploma or GED.
• 2–3 years of carrier payable experience, customer invoicing, transportation/logistics, or related background, and/or military equivalent.
• Ability to process information with high levels of accuracy.
• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums, including over the phone.
• Proficient computer skills, including Microsoft Office suite (PowerPoint, Excel, Outlook, etc.).

Preferred Qualifications:

• Associate’s degree in Finance, Supply Chain, or related field.
• Ability to provide a quality of service that customers describe as excellent.
• Ability to use time and resources efficiently and effectively.
• Ability to manage multiple priorities.
• Knowledge of approaches and techniques for recognizing, anticipating, and resolving operations or process problems.
• Professional demeanor when dealing with difficult individuals.
• Ability to determine the root cause of organizational problems and create alternative solutions that benefit the business.

Factors that may affect starting pay include skills, education, experience, geography, and other qualifications. The role may be eligible for an annual bonus and incentives based on profitability or volumes under company plans.

Medical, dental, vision, 401(k) retirement plan, life insurance, short‑term and long‑term disability, paid time off (vacation and sick), two weeks of paid parental leave, and six paid holidays annually.

J.B. Hunt Transport, Inc. is committed to fair employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Reasonable accommodations may be made for individuals with disabilities. This position is not eligible for employment‑based sponsorship.