Manager II, Leave of Absence

Job Summary

Under general direction, this position is responsible for overseeing the day-to-day administration and delivery of Leave of Absence programs and related benefits across multiple states. This includes programs such as Paid Family and Medical Leave (PFML), Paid Sick Leave (PSL), Paid Time Off (PTO), Short- and Long-Term Disability, and ADA Accommodations. The role ensures compliance with federal and state regulations (including FMLA) and internal policies, while driving operational excellence and vendor performance.

The incumbent collaborates with HR Business Partners, Legal, Payroll, and external vendors to resolve complex issues and enhance service delivery. This position requires direct management of a team of salaried exempt individual contributors.

• Oversee day-to-day operations of multi-state Leave of Absence programs, ensuring compliance with federal and state laws (FMLA, PFML, PSL) and internal policies.
• Manage administration of related programs including PTO, Short- and Long-Term Disability, and ADA accommodations.
• Ensure accurate and timely processing of leave requests, claims resolution, and adherence to regulatory requirements.
• Support vendor relationship oversight by tracking performance metrics, assisting in audits, and ensuring adherence to service level agreements (SLAs).
• Coordinate with vendors to plan and execute projects that enhance service delivery and program performance, ensuring clear timelines, defined deliverables, and accountability across internal and external teams.
• Serve as the primary point of contact for escalated leave inquiries, partnering with HR, Legal, and Payroll to resolve complex issues.
• Provide guidance to internal stakeholders on leave policies, compliance requirements, and best practices.
• Oversee collection and accuracy of leave-related data within HRIS systems.
• Conduct audits of data exchanged between the organization and vendors to ensure accurate reporting and compliance.
• Manage and develop a team of leave administration professionals, including performance management and workload assessment.
• Train staff on new processes, ensuring accuracy of training materials and documentation.
• Identify opportunities for process enhancements and lead implementation of improvements to leave programs and related benefits.
• Partner with HR Centers of Expertise and HR Operations to ensure effective delivery of core HR services.
• Perform additional responsibilities as assigned to support organizational goals.

Minimum Qualifications: Bachelor's degree in Human Resources, Business/Business Management, or related field, with 4 years of experience with at least 2 years of which being leadership experience OR 6 years of experience with at least 2 years of which being leadership experience.

• Master's degree in Human Resources, Business/Business Management, Communications, or a related field of study, with 6-8 years of organizational development-related experience, education, and training.
• Ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Ability to be both flexible and adaptable.
• Ability to communicate effectively through all mediums.
• Ability to establish and maintain relationships with clients, vendors, and peers. Ability to maintain confidentiality.
• Ability to manage multiple priorities.
• Ability to multitask.
• Analytical skills.
• Experience in benefits administration.
• Experience in benefits management.
• Experience with HRIS/Talent Management systems.
• Experience working in a call center/service center environment.
• Experience working in a fast‑paced environment.
• Knowledge of federal, state and local employment laws and regulations.
• Problem Solving skills.
• Proficient active listening skills.

This position is not eligible for employment-based sponsorship.

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans,…