Services Representative II

Position: Benefits Services Representative II
Job Title:

Benefits Services Representative II Department:

Human Resources Country:

United States of America State/Province:

Arkansas City:

Lowell Full/Part Time:

Full time

Job Summary:

Under routine supervision, this position administers assigned benefits programs and services. This role manages end-to-end processing of benefits tasks, communicating with employees and vendors, and ensuring adherence to policies. The incumbent provides support for routed situations, contributes to employee education on benefits, and assists in implementing new and/or enhanced programs.

Job Description:

Key Responsibilities:

Execute end-to-end processing of benefits-related activities from initial filings to application of programs; monitor notices, verify information exchanges with vendors, reconcile documentation discrepancies, manage records across internal and external systems, and facilitate communications with stakeholders on outcomes

Communicate with employees and benefits vendors, ensuring prompt resolution of benefit claims filings, issues, corrections, and escalations

Track case developments and counsel applicable parties on updates, supporting consistency between regulatory requirements, company policies, and employee support standards

Provide support for routed benefits-related inquiries, applying policy knowledge to clarify requirements and advise on specialized cases

Develop a working knowledge of benefit plan documents to provide support as it pertains to eligibility, resolution of claims, and other practical benefit applications

Process benefits-related payroll and reconciliations; coordinate cross-functionally to resolve discrepancies, maintain accuracy across systems, and facilitate seamless workflows

Support delivery of employee orientation training on benefits policies and procedures, covering topics including leave policies, health and life insurance programs, flexible spending accounts, and retirement benefits

Compile benefits data for human resources, financial, and/or other reporting requests

Support the implementation of new and/or enhanced benefits programs; maintain awareness of updates, training on system changes and program requirements to facilitate a streamlined rollout

Qualifications:

Minimum Qualifications:

High school diploma/GED with at least 1 year of Benefits-Administration, HR Administration, or related experience, and/or military equivalent AND/OR Demonstration of the following skills and abilities through education, certifications, military, or other experiences:

Experience using computers and phones in a professional/office setting, including Microsoft Office suite (Outlook, Excel, etc.)Ability to act professionally, maintaining composure and confidentiality

Ability to effectively transmit, receive, and accurately interpret ideas through various mediums

Ability to meet or exceed customer needs and expectations to provide excellent service

Ability to process information with high levels of accuracy

Ability to capture and document relevant business information in an auditable, organized, and easily retrievable manner

Ability to protect sensitive data to ensure privacy during the process of storage and communication

This position is not eligible for employment-based sponsorship.

Compensation:

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits:

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education:

GED (Required), High School (Required)

Work Experience:

Cu…